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Server Resume Example

Resume Score: 80%

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SERVER
Professional Summary

Organized and motivated server experienced in all restaurant environments. Track record of contributing to customer satisfaction, business operations and team needs. Successful at keeping tables turning over efficiently to boost volume and sales opportunities.

Skills
  • Tableside service
  • Menu memorization
  • Beverage preparation
  • Daily specials memorization
  • High-volume dining
  • Sale expertise
  • Order accuracy
  • Hospitality service expertise
  • Stocking and replenishing
  • Point of sale knowledge
  • Food sales and promotion
  • Cash handling expert
  • Cash handling
  • Ordering procedures
  • Performance improvement
  • Item promotion
  • Communication skills
  • Tagging proficiency
  • Hand tool use
  • Storage expertise
  • Shipping procedures
  • Computer-savvy
  • Excellent time management
  • Budget management
  • Warehouse and fulfillment
  • Warehouse and manufacturing operations
  • Physically fit and agile
  • Basic mathematical aptitude
  • Order fulfillment
  • Complaint resolution
  • Credit card processing
  • Multi-line phone talent
  • Staff education and training
  • Key holder experience
  • Technical support
  • Retail store support
  • Warehousing functions
  • POS systems expert
  • Stocking and replenishing
  • Creative problem solving
  • Computer proficient
  • Quick learner
  • Good listening skills
Work History
01/2018 to 07/2019ServerBuffalo Wild Wings | Augusta, GA, GA
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Restocked salad bar and buffet for lunch and dinner service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
01/2018 to 07/2018Packing, Shipping, and Receiving AssemblerTarget Distribution | Madison, Alabama
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Picked orders, scanned products and packed boxes.
  • Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
  • Protected materials during transport by correctly assembling boxes and crates.
  • Kept records accurate and current by documenting all movements in company system.
  • Promoted delivery efficiency by accurately labeling and organizing containers.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Accurately measured and weighed packages to review dimensions and verify compliance with specifications.
  • Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Minimized waste by strictly following packing procedures and reducing volume of packaging materials used to prepare shipments.
  • Reviewed orders by inspecting labeling, packaging and contents.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
01/2017 to 07/2017Customer Service RepresentativePizza Hut | Saint Petersburg, FL, Florida
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Educated customers on promotions to enhance sales.
Education
05/2017High School DiplomaLakewood High School, Saint Petersburg, FL
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Resume Overview

Companies Worked For:

  • Buffalo Wild Wings
  • Target Distribution
  • Pizza Hut

School Attended

  • Lakewood High School

Job Titles Held:

  • Server
  • Packing, Shipping, and Receiving Assembler
  • Customer Service Representative

Degrees

  • 05/2017 High School Diploma

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