ServerRuby Tuesdays – Effingham, IL & Champaign, IL
Demonstrated skills in greeting customers, presenting menus, taking food orders and expediting them through the kitchen In-depth understanding of serving food and attending to the customers' needs.
Able to cash out customers, clear and clean tables and wash dishes.
Substantial knowledge of controlling guest checks and securing proper payment.
Able to perform general preparation work under the supervision of the restaurant manager.
Demonstrated ability to maintain proper condition and sanitation of dining areas and servicing tools.
01/2010 to 04/2014
Community ManagerRoyse and Brinkmeyer Apartments – Champaign, IL
Responding to inquiries and phone calls regarding leasing information with being updated on availability and information for all 16 properties including what is available, price, square footage, location, ect.
Working as a group/team and as an individual to achieve office and/or personal goals Working with prospects, such as running credit reports, showings of apartments, and signing leases.
Following up with prospects after showing and/or residents after moving in.
Working with and solving minor resident's issues and/or complaints.
Customer service is the key in every part of my job title, which is making prospects, future and current residents feel at home.
Writing emails to residents to inform them about projects about work being done to the properties, which may follow addressing questions or concerns residents, may have.
Writing Quarterly newsletters.
05/2009 to 12/2009
InternshipAllerton Park and Retreat Center – Champaign, IL
Internship included working every aspect of job in the back backbone of the operation for a few weeks at a time which included the following; front office, kitchen/banquet, wedding/reception, customer service, housekeeping and grounds/maintenance.
11/2007 to 01/2009
Sales RepresentativeAmericall Group Inc – Champaign, IL
Made business to business calls for Discover Business Card.
Using an appropriate professional language on the telephone when discussing the benefits about the business card processing applications if needed.
08/2005 to 01/2010
Customer ServiceSonic Drive-In – Champaign, IL & Savoy, IL
Treat all customers in a courteous and respectful manner; follow up on orders and questions promptly and pleasantly.
Communicate pleasantly and respectfully with other employees; helping other team members when needed Proper cash handling procedures for counting back to customers.
Perform required maintenance and follow all operating instructions, safety standards, and guidelines for the use of any equipment.
Take, confirm, and process orders on the switchboard with proper etiquette.
Follow safe food handling procedures when dealing with any kind of food or drinks.
Cleaning and making sure everything has been sanitized.
Checking and recording temperature of food and/or equipment at certain times stocking everything to expectations.
Front Desk & Housekeeping Hampton Inn - Champaign, IL.
07/2004 to 07/2006
Front Desk & HousekeepingHampton Inn – Mattoon, IL
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations Secure payment; verify and adjust billing.
Activate and file room keys Process all guest requests and relay messages.
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Run and review daily reports/logs and complete designated cashier and closing reports in the computer system.
Accept and record wake-up call requests and deliver to appropriate department.
Count house money at beginning and end of shift and secure bank.
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
11/2007 to 01/2009
UtilityUtility PET Plastipak Packaging Inc – Champaign, IL
Utility work/not related to customer service.
Associate of Science: Hotel/Motel Management Parkland College - Champaign, IL Hotel/Motel Management
Associate of Science: Restaurant Management Parkland College - Champaign, IL Restaurant Management
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Companies Worked For:
Royse and Brinkmeyer Apartments
Allerton Park and Retreat Center
Americall Group Inc
Plastipak Packaging Inc
Job Titles Held:
Front Desk & Housekeeping
Associate of Science : Hotel/Motel Management Associate of Science : Restaurant Management Foodservice Sanitation License
*Hospitality Law Certification
*Serve Safe Alcohol Certification
*Hospitality Accounting Certification :
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