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Server Resume Example

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SERVER
Summary

Outgoing individual with three years resturant experience skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work. Also, very knowledgable when it comes to alcohol.

Skills
  • Fast learner
  • Advanced Technology knowledge
  • Teamwork
  • Able to work under pressure/fast moving environments
  • Always wanting to learn more and gain experience
  • Wine pairings
  • Service prioritization
  • In-depth food and wine knowledge
  • Sales techniques (Effective customer upselling)
  • Food safety understanding
  • High-volume dining
  • Point of Sale (POS) system operations
  • Menu memorization
  • Prompt table clearance
  • Liquor, wine and food service
Experience
Caterer06/2017 to 03/2018Catering By Mario'sPhiladelphia, PA
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
  • Delivered customer service excellence by promptly filling guests' orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
  • Worked with establishment managers and event coordinators to ensure adequate personnel and appropriation of accommodations were present for event success.
  • Verified supplies availability throughout event duration by monitoring and restocking food and service stations.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Accepted payments and made change to process transactions.
  • Monitored and counted food stock and supplies to reorder on time.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Provided catering at special functions for diverse clientele.
  • Served plated dinners, buffet style dinners and passed hors d'ouevres for parties of 100+
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Server04/2018 to 11/2019Olive GardenPhiladelphia, PA
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Prepared salads and appetizers to back up kitchen staff.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Promoted desserts, appetizers and specialty drinks.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Server10/2017 to CurrentApplebee's Neighborhood GrillPhiladelphia, PA
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Promoted desserts, appetizers and specialty drinks.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education and Training
Bachelor of Science: Public Health/NursingExpected in 05/2020Temple UniversityPhiladelphia, PA
  • 3.5+ GPA
  • Major in Public Health
  • After graduation, I am going into Jefferson's BSN program!
  • Cum laude graduate from New Foundation's Charter High School
  • Volunteer yearly at the Free to Breathe walk!
High School Diploma06/2016New Foundations Charter High SchoolPhiladelphia, PA
  • Honor Roll 2012-2016
  • 3.7 GPA
  • Cum laude graduate
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Resume Overview

Companies Worked For:

  • Catering By Mario's
  • Olive Garden
  • Applebee's Neighborhood Grill

School Attended

  • Temple University
  • New Foundations Charter High School

Job Titles Held:

  • Caterer
  • Server

Degrees

  • Bachelor of Science : Public Health/Nursing Expected in 05/2020
    High School Diploma 06/2016

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