High-powered Customer Service Coordinator who effectively motivates associates through continual guidance,
direction, development and coaching.
Skills
Stress Management
Work Ethic
People-Oriented
Team Work
Knowledgeable
Hospitality
Quick Thinker
Urgency
Appearance
Accomplishments
I have worked for Cracker Barrel going on six years in September.
I was hired on as a host and six months later
trained as a server.
I've been a Training Coordinator for three years.
My biggest
accomplishments have been learning how to do certain areas in the restaurant, write schedules and develop such
great employees.
Experience
02/2016 to 04/2016
ServerOUTBACK STEAKHOUSE － Clive, Iowa
Demonstrated skills in greeting customers, presenting menus, taking food orders and expediting them through
the kitchen
Familiar with standard restaurant operations and safe beverage service
Well versed in preparing basic food
Documented success in making relations to guests through friendly attitude
Known for handing multiple tables simultaneously
Upbeat professional who has a proven talent for reading guests and anticipating their needs before being
asked
Very competent at serving food and attending to the customers needs
Special talent for clearing and cleaning tables
Able to charge customers and get payments through cash or credit cards
Comprehensive knowledge of POS system
Skilled in verifying guest checks and securing proper payment
Able to perform general preparation work under the supervision of the restaurant manager
Demonstrated ability to maintain proper condition and sanitation of dining areas and
servicing tools.
03/2014 to Current
Employee Training Coordinator/ ServerCRACKER BARREL － Clive, Iowa
Demonstrated ability to maintain proper condition and sanitation of dining areas and servicing tools
Demonstrated skills in greeting customers, presenting menus, taking food orders and expediting them through
the kitchen
Familiar with standard restaurant operations and safe beverage service
Documented success in making relations to guests through friendly attitude
Known for handing multiple tables simultaneously
Upbeat professional who has a proven talent for reading guests and anticipating their needs before being
asked
Very competent at serving food and attending to the customers needs
Special talent for clearing and cleaning tables
Comprehensive knowledge of Micros system
Skilled in verifying guest checks
Able to perform general preparation work under the supervision of the restaurant manager
Responsible for New Hire Orientation
File New Hire Paperwork
Train New Employees
Coach and Develop New Employees
Follow up with New Hire Training
Great with using Word and Excel
Update Bulletin Boards Each Month
Handles all the Training that needs to be Scheduled
Each week I let Employees play a game to try and boost Employee Morale to improve our overall OSAT.
09/2011 to 03/2014
Server/HostessCRACKER BARREL － Marion, Illinois
Demonstrated ability to maintain proper condition and sanitation of dining areas and
servicing tools
Demonstrated skills in greeting customers, presenting menus, taking food orders and
expediting them through the kitchen
Familiar with standard restaurant operations and safe beverage service
Documented success in making relations to guests through friendly attitude
Known for handing multiple tables simultaneously
Upbeat professional who has a proven talent for reading guests and anticipating their needs before being
asked
Very competent at serving food and attending to the customers needs
Special talent for clearing and cleaning tables
Comprehensive knowledge of Micros system
Skilled in verifying guest checks
Able to perform general preparation work under the supervision of the restaurant manager.
Skills
Coach, Micros, Excel, Word, Employee orientations, Quick, reading, restaurant operations, Stress Management, supervision, Team Work
