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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Motivated Cocktail Waitress with experience successfully serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.

Skills
  • Wine Service
  • Point of Sale Knowledge
  • Stocking and Replenishing
  • Order Accuracy
  • Menu Memorization
  • Hospitality Service Expertise
  • High-Volume Dining
  • Food Sales and Promotion
  • Daily Specials Memorization
  • Bill Computation
  • Ordering Procedures
  • Dining area maintenance
  • Point of sale operation
  • Sales expertise
  • Food and beverage pairings
  • Food running
  • Item promotion
  • Menu presentation
  • Performance improvement
  • Cash handling
Work History
Server, 03/2016 to Current
Hearth ManagementMadison, CT,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Answered customers' questions, recommended items and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server, 10/2017 to 09/2019
Hearth ManagementVestal, NY,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked over Number daily IDs to verify ages and uphold State liquor laws.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Answered customers' questions, recommended items and recorded order information.
  • Inspected dishes and utensils for cleanliness.

+ Edit or add your own

  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Server, 04/2015 to 02/2016
Hearth ManagementGlastonbury, CT,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server, 02/2012 to 07/2014
Hearth ManagementHendersonville, TN,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

+ Edit or add your own

  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Processed orders and sent to kitchen employees by Action.
  • Answered customers' questions, recommended items and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
Diploma: Required, Expected in 06/2001
Horace Mann High School - ,
GPA:

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Resume Overview

School Attended
  • Horace Mann High School
Job Titles Held:
  • Server
  • Server
  • Server
  • Server
Degrees
  • Diploma