Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Highly enthusiastic and results-driven professional with ten years client interface experience and ability to build respectable relationships with clientele and coworkers. Extensively trained in providing high quality customer service. Adaptable and organized individual dedicated to surpassing expectations and positively impacting the workplace. Motivated to maintain customer and employer satisfaction and contribute to company success. Specializes in quality, speed and attention to detail. Articulate with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Responsible and reliable
  • Positive and friendly working attitude
  • Effectively communicates and collaborates with others in a team
  • Exhibits leadership qualities
  • Manages time effectively to meet deadlines
  • Conflict Management
  • Possesses interpersonal skills
  • Adaptable and creative
  • Proficient in Microsoft Word and Microsoft Excel
  • Self-motivated
  • Customer oriented
  • Phone etiquette
  • Documentation skills
  • Communications
  • Ability to remain calm and work efficiently in high-speed environments
  • Eager to learn and embraces new unfamiliar tasks
  • Attentive and observant
Experience
Server, 03/2018 - Current
Wellstar Health System Woodstock, GA,
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Trained all new employees to fill key positions and maximize productivity.
  • Upsold customers and optimized table-turns to outperform average sales.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Operated POS terminals to accurately and efficiently input orders, split bills and calculate totals.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies.
  • Greeted customers, answered questions and offered recommendations.
  • Collaborated with host, bus person, bartender and chef to efficiently serve food and beverage options.
  • Maintained polite and professional demeanor to all patrons to encourage inquiries and communication.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prioritized and managed time effectively to provide high quality service to various tables at once.
Server, 02/2017 - 01/2018
Woodfield Country Club Boca Raton, FL,
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Calculated charges, issued table checks and collected payments from customers.
  • Managed time effectively to serve multiple tables at once.
Wait Staff Member, 06/2011 - 07/2017
Treasure Island Casino Welch, MN,
  • Assisted in event set-up procedures in a timely manner before guest arrival.
  • Provided professional yet friendly service to high-end clientele.
  • Attentive and prompt in meeting and anticipating needs of guests.
  • Worked with team members to accurately deliver beverages and meals to guests.
  • Remained diligent and professional in high stress and high volume conditions.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Customer Service Representative, 01/2012 - 06/2012
National Express Corporation Waterloo, IA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
Education and Training
Bachelor of Arts: Psychology, Expected in 05/2020
-
Stony Brook University - Stony Brook, NY
GPA:
  • Minor in Sociology
  • Magna Cum laude graduate
  • National Society of Leadership and Success Member

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Resume Overview

School Attended

  • Stony Brook University

Job Titles Held:

  • Server
  • Server
  • Wait Staff Member
  • Customer Service Representative

Degrees

  • Bachelor of Arts

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