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SERVER
Professional Summary
Hard working high school student (3.8 gpa) with 2 years of work experience and a proven knowledge of conflict resolution and customer communications. Aiming to leverage my abilities to successfully fill the PT Sales Associate role at your company. Frequently praised as efficient by my peers. I can be relied upon to help your company achieve its goals.
Skills
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Work History
03/2020 to CurrentServerPizza Hut | Staunton , VA
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Prepared beverages and filled food orders for customers.
- Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Managed food resources, memorized orders and coordinated service in Number- table restaurant.
- Served needs of more than Number customers in busy Type environment.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
11/2019 to 01/2020Sales AssociateNemacolin Woodlands Resort | Mcmurray , PA
- Maintained organized, presentable merchandise to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Tracked stock using company inventory management software.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Increased sales by Number% over Timeframe by offering consultation on products and services and applying customer service and upselling techniques.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated customers on promotions to enhance sales.
05/2019 to 08/2019Retail Sales AssociateDick's Sporting Goods | Rochester , NY
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased product appeal and customer experience by interacting directly with Number customers per Timeframe.
- Stocked merchandise each Timeframe, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Assisted customers with locating and choosing merchandise in any store department.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Maintained customer satisfaction while handling Type product returns quickly and professionally.
- Kept Type and Type areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions regarding merchandise and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers entering store and promoted sales or special programs.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Assisted customers by answering questions and fulfilling requests.
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Performed stocking and informed management of low inventory quickly.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Greeted customers, helped locate merchandise and suggested suitable options.
04/2018 to 08/2018Food and Beverage AttendantGreat Wolf Lodge | Newell , NC
- Orchestrated positive customer experiences at all stages by overseeing every area of Type operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Limited portion sizes and used garnishes to control food costs.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Greeted customers and answered any questions.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Engaged in suggestive selling and other sales techniques.
- Provided attentive service and proactively assessed guest needs.
- Offered product samples, answered questions and helped customers find items.
- Ensured exceptional guest experiences through attentive service.
Education
Expected in 06/2022High School Diploma | N/AHershey High School, City
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Resume Overview
School Attended
- Hershey High School
Job Titles Held:
- Server
- Sales Associate
- Retail Sales Associate
- Food and Beverage Attendant
Degrees
- Expected in 06/2022 High School Diploma | N/A
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