, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Skilled server adept at operating in fast-paced, busy environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling all manner of customer issues in an organized and personable way. Analytical problem-solver at managing time well and preparing for future guests with efficient side work.
Skills
Fluent in Spanish
8 years of restaurant experience
Excellent customer service
Master of sales techniques
Effective multi-tasker
Employee training
Shift leader
Upbeat, outgoing and positive attitude
High-volume dining
Food running
Beverage knowledge
Accurate cash handling
Conflict and dispute resolution
Bottle Service knowledge
Neveda Food Handlers card, TAM
Point of Sale (POS) system operation
Banquets and catering knowledge
Identification regulation knowledge
Experience
Server, 02/2020 - Current Qdoba – Old Hickory, TN,
Provided guests with information about menu items, made suggestions and took orders.
Accommodating customers’ needs and questions.
Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
Maintained smooth and efficient flow of guests into and out of assigned sections.
Picked up food in kitchen and delivered to guests according to established protocols.
Maintain table appearance.
Perform side work and end-of-shift closeout tasks.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner
Thoroughly checking identification prior to serving.
Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts.
Appropriately suggested additional items to customers to increase restaurant sales.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Added special garnishes and other finishing touches to dishes prior to delivering to customers.
Maintained a professional tone of voice and words at all times, including during peak rush hours.
Maintained accurate cash handling practices while serving customers in an efficient manner.
Stocked and maintained silverware, linen and condiments.
Ensured that tables were kept neat by clearing away dirty dishes, wiping down tables and refreshing soft drinks and water glasses.
Train new team members as my duty of cerfified trainer and shift leader.
Shift leader, making sure side work is up to part. Help and Lead the floor when need it. At the end of the shift sign out every server under you, making sure your floor is exceptional before turning it over.
Server, 01/2016 - 03/2019 Qdoba – Hermitage, TN,
Greeted guest immediately with a smile responsible for taking orders from multiple tables.
Recommending alternatives for upselling items worth an average of $30.00 a day.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Acknowledge customer by their name, and create a bond with them.
Ensuring that the highest quality of customer service is delived and the customer experience is memorable.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
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