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server resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Sociable server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Skills
  • Buffet setup and takedown
  • Dining customer service
  • Table Bussing
  • Menu knowledge
  • Table setting arrangements
  • Point of Sale (POS) system operations
Experience
Server, 01/2019 - 05/2019
 Dave & Buster's, Inc. – Manchester, NH,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with cook to serve up the correct food orders, if were customary ordered.
  • Completed closing duties by sweeping, mopping, closing bank, refilling condiments/sugars/creamers, and turning off equipment.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Greeted newly seated guests quickly and efficiently.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Processed customers' payments and provided receipts.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Hostess, 02/2018 - 01/2019
 Vail Resorts – Mercersburg, PA,
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Tracked seated guests and available seating using a map of the floor layout and server sections.
  • Notified server after seating parties in section to facilitate prompt service.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Answered questions about food and order statuses for waiting customers.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered telephone to provide dining information and take party reservations.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Checked dining and serving areas every 15 minutes to verify proper cleanliness and readiness for guests.
To Go Girl/Busser/Food Runner, 09/2016 - 11/2017
 Aunt Mary's Brickoven Pizzeria – City, STATE,
  • Delivered entrees to tables and made sure each guest received correct menu items.
  • Assisted servers with table settings and beverage refills during busy periods.
  • Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy.
  • Immediately bussed tables when guests left to prepare for next party.
  • Inventoried food supplies to determine needs and replenish stations.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Kept buffet restocked with correct food items.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Communicated with seated guests for outstanding customer service.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Offered insight into menu items to answer customer questions.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Pitched in to help by washing dishes, glasses and cutlery when kitchen staff became overwhelmed.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Education and Training
Associate of Science: Health Sciences, Expected in 2022
-
Indian River State College - Port St Lucie,
GPA:
Status -
High School Diploma: , Expected in 05/2018
-
Mosaic Digital Academy - Port St Lucie,
GPA:
Status -

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Resume Overview

School Attended

  • Indian River State College
  • Mosaic Digital Academy

Job Titles Held:

  • Server
  • Hostess
  • To Go Girl/Busser/Food Runner

Degrees

  • Associate of Science
  • High School Diploma

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