, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Hardworking Sale Associate with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy Sale associate skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Skills
Table Setting Arrangements
Price Memorization
High-Volume Dining
Dish Preparation
Check Payment Processing
Dining Customer Service
Effective Customer Upselling
Table Bussing
Food Safety Understanding
Point of Sale (POS) System Operations
Food Safety Standards
Team Player
Order Accuracy and Delivery
Staff Training
Verbal and Written Communication
Cool Under Pressure
Food and Beverage Service
Upselling and Cross Selling
Bathroom Servicing
Warm and Friendly
High Energy and Stamina
High Volume Dining
Specials Promotion and Upselling
Transactions and Cash Handling
Dining Room Cleaning and Upkeep
Ability to Lift 30 Pounds
Experience
Server, 05/2020 to Current Churchill Downs Inc. – Kenner, LA,
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Served food and beverages to patrons and immediately remedied issues with orders.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Addressed complaints to kitchen staff and served replacement items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Trained new employees to perform duties.
Stocked service areas with supplies during slow periods.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared checks, itemizing total meal costs and taxes.
Filled condiments and napkin containers during slack periods.
Brought wine selections to tables with appropriate glasses and poured for customers.
Responded to ad hoc cleaning duties at end of shift.
Apparel Sales Associate, 10/2020 to 12/2022 Bass Pro Shops – East Grand Forks, MN,
Recovered clothing items from fitting rooms and returned to specified department areas.
Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
Coordinated and merchandised seasonal collections and designs based on trending styles.
Performed stock processing by filling and stocking floor racks and backstock racks.
Communicated item availability with retail team members and shoppers.
Answered store and merchandise questions and led customers to wanted items.
Cleaned shelves, counters and tables to maintain organized store.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Greeted customers to determine wants or needs.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended merchandise to customers based on needs and preferences.
Prepared merchandise for purchase or rental.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Pizza Cook, 04/2020 to 10/2020 The Rock Wood Fired Pizza – Kennewick, WA,
Organized food preparation stations and regularly replenished supplies.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
Topped crust with sauce, meat, cheese and vegetables.
Assisted customers, answered questions and resolved complaints.
Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
Cut pizzas using rocking pizza cutter tool.
Placed completed orders at pick-up counter and alerted customers to retrieve items.
Created from-scratch pizza dough daily in large quantities following authentic Italian recipe.
Prepared garnishes for later use in meal production.
Provided customer service to over [Number] customers per day by inputting orders, processing credit and cash transactions and responding to questions and concerns.
Rolled out dough using pastry sheeting equipment.
Prepared deli and hot sandwiches to meet customer orders.
Promoted pizza products and distributed promotional materials through [Action] and [Action].
Assistant Manager, 05/!994 to 02/2020 Smart & Final Inc. – Hayward, CA,
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Completed inventory audits to identify losses and project demand.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Directed and led employees, supervising activities to drive productivity and efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Enforced company policies and procedures to strengthen operational standards across departments.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Delegated daily tasks to team members to optimize group productivity.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized schedules, workflows and shift coverage to meet expected business demands.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed completed work to verify consistency, quality and conformance.
Assigned work and monitored performance of project personnel.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Interviewed prospective employees and provided input to HR on hiring decisions.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Evaluated individual and team business performance and identified opportunities for improvement.
Produced thorough, accurate and timely reports of project activities.
Analyzed business performance data and forecasted business results for upper management.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Proposed or approved modifications to project plans.
Team Leader, 03/2016 to 10/2019 Corning – Corning, NY,
Offered training and support to keep team members motivated and working toward objectives.
Delegated daily tasks to team members to optimize group productivity.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Reviewed completed work to verify consistency, quality and conformance.
Assigned projects and distributed tasks to team members as per area of expertise.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Completed daily quality assurance duties to provide feedback for improvements.
Maintained daily inventory to facilitate successful material distribution.
Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
Set specific goals for projects to measure progress and evaluate end results.
Oversaw quality control to identify inconsistencies and malfunctions.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Assessed company operations for compliance with safety standards.
Evaluated needs of departments and delegated tasks to optimize overall production.
Worked closely with human resources to support employee management and organizational planning.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Determined consumer needs to provide products and services appealing to larger market.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education and Training
High School Diploma: , Expected in 06/1994 to Northview - Dothan, AL GPA:
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