Motivated Shift Manager practiced in customer relations, sales and inventory control.
Demonstrated skill in improving store operations, increasing top line sales and reducing costs.
Versed in all aspects of running a retail store, including opening and closing procedures, banking,
merchandising and recruiting.
Experienced manager with excellent client and project management skills.
with strong ability to communicate effectively with technology, executive, and business
Motivated food serving professional with 4+ years food and beverage experience in casual and
Retail inventory management Food and beverage handling.
Accurate cash handling expert.
Store opening and closing.
Strong customer relationship
procedures builder store operations
MS Office proficient.
Recruiting and interviewing
Ability to handle fast-paced
Reliable, punctual and
committed to customer service
Ability to handle/resolve
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Restraunt and Food Service
Consistently generated additional revenue through skilled sales techniques, and knowledgeable upsells.
Communicated with kitchen staff, dietitians and doctors to assure compliance with complex and frequently changing dietary needs of clients.
Cleaned and organized eating, service and kitchen areas. Cleaned and sterilized equipment and facilities.
Greeted each customer with friendly eye contact.
Helped with preparation, set-up, and service for catering events.
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
Trained new employees.
08/2014 to Current
ServerFlanigan's Seafood Bar and Grill － Wellington, FL
Cleaned and maintained the beverage area, display cases, equipment,
and order transaction area
Familiarizing guests with menu and daily specials
Accurately recording food and drink orders
Running multi-course meals
Menu knowledge: Memorize details of daily specials, seasonal menu
items and options, as well as rotating craft beer options.
Up-selling: Direct customers to meal add-ons and specialty drinks of
perceived value to increase sales.
06/2012 to 08/2014
Banquet Captain/ Lead Server/ TrainerUptown Alley － Chesterfield, VA
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and
beverage to uphold proper health standards.
Set dining tables according to type of event and service standards.
Quickly recorded transactions in MICROS system to deliver prompt
Routinely cleaned work areas, glassware and silverware throughout each
Demonstrated genuine hospitality while greeting and establishing
rapport with guests.
Responsible for the consistent execution of banquets and corporate
04/2012 to 01/2014
Freight ManagerDollar Tree － Chesterfield, VA
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking
and reconciling cash receipts.
Completed weekly schedules according to payroll policies.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
04/2009 to 05/2012
Hostess/ ServerTopeka's Steakhouse and Saloon － Henrico, VA
Maintained high standards of cleanliness and sanitation.
Served beverages, breads and butter and replenished items as necessary.
Quickly set up and cleared tables and stocked all service stations.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Maintained complete knowledge of restaurant menu, including daily
Effectively listened to, understood and clarified guest concerns and
Moved and arranged tables, chairs and place settings and organized
seating for groups with special needs.
Continually monitored dining rooms for seating availability, service,
safety and well-being of guests.
Associate of Applied Science: Forensic Technology Forensic Technology, and CriminologyITT-Tech － Richmond, VAForensic Technology Forensic Technology, and Criminology