Server Resume Example Pleasant St Diner - Worcester, Massachusetts

SERVER

Professional Summary

Dependable Worker with over thirty-three years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Skills

Food sales and promotion
Guest seating arrangements
Order delivery practices
Order accuracy
Hospitality service expertise
To-go order preparation

Daily specials memorization
Cash handling expert
Stocking and replenishing
Dining area cleanliness
Guest relations management
Tableside service

Work History

Server05/2019 to 10/2019
Pleasant St Diner – Leicester, MA

Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Owner09/2013 to 01/2019
TRENDZ Consignment Boutique – Northbridge, MA

Founded and managed Consignment business, growing international revenue from 2013 thru 2019
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels
Maintained up-to-date administrative records to monitor operational conditions.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Used knowledge of market trends to create value-added solutions

Restaurant Manager01/2010 to 07/2013
The Mendon Diner – Mendon, MA

Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Led and directed team members on effective methods, operations and procedures.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Prepared for and executed new menu implementations.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained and supervised staff.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.

Server11/1998 to 03/2011
Brian's Restaurant – Linwood, MA

Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Monitored guests for intoxication and immediately reported concerns to management.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Restocked salad bar and buffet for lunch and dinner service.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Checked identification to enforce age requirement for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Education

Associate of Arts: Liberal Arts And General StudiesQuinsigamond Community College- Worcester, MA

High School Diploma06/1991Bartlett High School-Webster, MA

Resume Overview

Companies Worked For:

Pleasant St Diner
TRENDZ Consignment Boutique
The Mendon Diner
Brian's Restaurant

School Attended

Quinsigamond Community College
Bartlett High School

Job Titles Held:

Server
Owner
Restaurant Manager

Degrees

Associate of Arts : Liberal Arts And General Studies
High School Diploma 06/1991

Server Resume Example

Resume Score: 80%

Resume Overview

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