Server Resume Example
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SERVER
Professional Summary
Dependable Worker with over thirty-three years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skills
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Work History
Server05/2019 to 10/2019
Chipotle – Wichita , KS
Chipotle – Wichita , KS
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Owner09/2013 to 01/2019
Fort Transfer – Palatine , IL
Fort Transfer – Palatine , IL
- Founded and managed Consignment business, growing international revenue from 2013 thru 2019
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Maintained up-to-date administrative records to monitor operational conditions.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used knowledge of market trends to create value-added solutions
Restaurant Manager01/2010 to 07/2013
Noble House Hotels And Resorts – Kirkland , WA
Noble House Hotels And Resorts – Kirkland , WA
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Led and directed team members on effective methods, operations and procedures.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Server11/1998 to 03/2011
Chipotle – Cranberry , PA
Chipotle – Cranberry , PA
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored guests for intoxication and immediately reported concerns to management.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Restocked salad bar and buffet for lunch and dinner service.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Checked identification to enforce age requirement for alcoholic beverages.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Education
Associate of Arts: Liberal Arts And General StudiesQuinsigamond Community College-
City,
State
High School Diploma06/1991Bartlett High School-
City,
State
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Resume Overview
School Attended
- Quinsigamond Community College
- Bartlett High School
Job Titles Held:
- Server
- Owner
- Restaurant Manager
Degrees
- Associate of Arts : Liberal Arts And General Studies
High School Diploma 06/1991
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