Hardworking server and manager focused on producing quality food and providing excellent customer service.
Motivated food serving professional with 3+ years food and beverage experience in casual and fine dining.
High energy manager who is an efficient and creative shift leader. Strong knowledge of the food and beverage industry.
Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers. Received frequent customer compliments for going above and beyond normal duties. Packaged menu items into bags or trays and placed drink orders into carriers. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas.Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed.
Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Resolved guest complaints promptly and professionally. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Followed all established restaurant practices and procedures. Took initiative to find extra tasks when scheduled duties were completed. Assisted management with monthly inventory control and weekly stock ordering. Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Checked the quantity and quality of received products. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Attempted to limit problems and liability related to customers' excessive drinking. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Optimized profits by controlling food, beverage and labor costs on a daily basis. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Built sales forecasts and schedules to reflected desired productivity targets. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Prepared items according to written or verbal orders, working on several different orders simultaneously. Assisted management with monthly inventory control and weekly stock ordering. Assisted co-workers. Attempted to limit problems and liability related to customers' excessive drinking. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Ensured first-in-first-out system with all ingredients labeled and stored properly. Collaborated with other personnel to plan and develop recipes and menus. Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies.
Member of Phi Thetta Kappa Club. (Deans List). 3.8 GPA. Coursework in Chemical Dependency Counseling.
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