Dependable Barista/Server. Successful providing fast, high-quality customer service to guests in cafe/coffee shop settings. Adaptable professional with expertise in top-notch sincere customer service, team collaboration and resolving issues with customers and coworkers.
Skills
Team Player
Conflict and Complaint Resolution
Special Requests and Substitutions
Cool Under Pressure
Customer Service and Rapport
Warm and Friendly
Menu Memorization and Presentation
Stocking and Replenishing
Guest Accommodations
Guest Satisfaction
Beverage Preparation
Kitchen Sanitization
Cash Register Operations
Energetic and Outgoing
Drink Consistency
To-Go Order Preparation
Adaptable and Flexible
Station Preparation
Food Preparation and Safety
Guest Flow
Food and Beverage Service
Order Accuracy and Delivery
Able to Lift 30 Pounds
Dining Room Cleaning and Upkeep
Bathroom Servicing
Transactions and Cash Handling
Work History
04/2021 to 06/2022
ServerThe Birches At Newtown – Newton, PA,
Cultivated warm relationships with regular customers and sincerely welcomed new guests.
Worked entirely with written guest books to create a kitchen copy, my copy for reference, and a third ticket for cashier/customer at end of meal.
Solo made all cocktails, espresso drinks and frappes, smoothies, salads, and soups for each of my tables.
Explained menu items, there were 83 menu items, and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and server station clean while helping the hostess to calmly keep the flow and pace of seating new tables in a manner that benefited all servers present.
Rolled silverware when free and completed all daily sidework during shift or immediately after closing.
Swept, mopped, and wiped all tables down.
Took deposit bag to bank upon closing.
Managed end of the day paperwork for all server's sales that day; filing them in cafe office for owner's records.
Watered flowers and put away all patio seating upon closing.
Helped owner with ordering by taking inventory of storage station and walk-in cooler each week.
02/2020 to 03/2021
BaristaRivers Casino – Pittsburgh, PA,
Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Created a wide variety of hot and cold drinks.
Took great care to accommodate any substitutions and upsold on specialty milks and/or smoothie add-ons whenever possible.
Cleaned counters, machines, all dishes and utensils, seating areas, patio area, service station, and bathroom daily.
Controlled line and crowd with quick, efficient, and kind service.
Learned and utilized basic latte art to improve guest's experience.
Ran efficiently on drink line and kitchen prep/order preparation. Menu items included soup, salad, dressed up bagels or bagel sandwiches, parfaits, and scramblers.
Swept, mopped, and deep cleaned shop daily upon closing.
Maintained organization in backstock shed.
Ran register when not on drink or food station.
Took inventory for weekly orders to be made.
Helped train new hires.
12/2018 to 01/2020
BaristaRivers Casino – Schenectady, NY,
Solo-Ran every shift; maintaining a good pace/ticket time while pleasently managing register and guest line.
Greeted customers with equal enthusiasm; slow or slammed, all guest receive a sincere warm welcome.
Created a wide variety of hot and cold drinks along with all soups, salads, and sandwiches.
Cleaned counters, machines, dishes/utensils, bathrooms, and seating areas daily.
Controlled line and crowd with quick, kind, and efficient service.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Recommended products based on solid understanding of individual customer needs and preferences.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Maintained supply levels in counter and customer areas to meet typical demands.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Completed successful daily cash audits to correctly balance drawers at end of each shift. Once completed, I dropped off the days deposit at the bank.
Made weekly list for restock order.
Changed outdoor board art and ad every couple shifts.
08/2015 to 10/2018
ServerThe Birches At Newtown – Newton, PA,
Cultivated warm relationships with return guests.
Greeted and sat all guest according to current server rotation.
Worked with POS system to place orders, manage bills and handle complimentary items.
Kept server station stocked throughout shift and made note of any items we were low on for weekly order.
Educated guests on traditional Greek cuisine and suggested appropriate options for food allergy concerns.
Always happy to accommodate substitutions and encourage add-ons.
Made all my own cocktails, specialty coffees using espresso machine, soups, salads, and sliced bread for each table.
Bussed and reset tables to keep dining room and work areas clean.
Ran all my food and helped run coworkers food when they were busy.
Stopped to roll silverware every hour; able to incorporate small side tasks into the flow and pace of my tables.
Mopped, swept, wiped all tables, and deep cleaned upon every closing.
Trained new hires.
Ran Cafe's Instagram account.
Occasionally helped with stocking in the Cafe's adjoining Greek Market.
Education
Expected in 05/2015 to to
Bachelor of Arts: Interior Design Samford University - Birmingham, AL GPA:
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