server resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Skilled offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. High-energy skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests.
Skills
Price memorization
Buffet setup and takedown
Menu knowledge
Effective customer upselling
Table Bussing
High-volume dining
Check payment processing
Dish preparation
Table setting arrangements
Dining customer service
Dining crew workflow optimization
Safe food handling
Relationship management
Education and Training
SLCCLafayette, Expected in ā āAssociate of Science:Nusing - GPA:
Experience
Lifewell Senior Living - Server El Paso, TX, 02/2016 - Current
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Collaborated with host, bus person and cook to serve up food and beverage options.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Calculated charges, issued table checks and collected payments from customers.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Resolved issues with cash registers, card scanners and printers.
Scanned customer purchases, supporting transactions to streamline sales process.
Helped customers find specific products, answered questions and offered product advice.
Learned roles of other departments to provide coverage and keep store operational.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Welcomed customers, offering assistance to help find necessary store items.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Trained new team members in cash register operation, stock procedures and customer service.
Properly verified customer identification for alcohol or tobacco purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Operated cash register, collected payments and provided accurate change.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Huntington Ingalls Industries - Manager Dahlgren, VA, 06/2010 - 11/2015
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Trained employees on additional job positions to maintain coverage of roles at all times.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Assigned tasks to associates to fit skill levels and maximize team performance.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Increased customer base and market share by promoting product through diverse channels.
Generated reports to assess performance and make adjustments.
Established ambitious goals for employees to promote achievement and surpass business targets.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Assessed, optimized and elevated operations to target current and expected demands.
Cross-trained in every store role to maximize operational knowledge.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Met with each associate to establish realistic monthly sales goals.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Automated office operations, managed client correspondence and tracked records.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Leveraged market knowledge and leadership ability to help drive profit increases.
Jvm Group - Leasing Agent Noblesville, IN, 02/2008 - 06/2010
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Encouraged prospective tenants to fill out applications after property tours.
Maintained accurate records of all correspondence with and from tenants.
Contacted and followed up with tenants on renewal notices.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Accomplishments
Recognized as Employee of the for outstanding performance and team contributions.
Consistently maintained high customer satisfaction ratings.
Created highly effective that significantly impacted efficiency and improved operations.
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