Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Dedicated server well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Proactive worker committed to helping Brookdale provide top-notch patient care. Skilled at connecting with patients. Fantastic attention to detail and multitasking abilities.
Skills
Sales expertise
Dining area cleanliness
Cash handling expert
Beverage preparation
To-Go Order Preparation
Hospitality Service Expertise
Guest Relations Management
Customer service
Store opening and closing
Cash Handling
Communication skills
Staff Management
First Aid/CPR
Team building
Problem resolution
Medical terminology
Organization
Work History
Server, 12/2019 - Current Guest Services, Inc. – Davenport, FL,
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Greeted and maintained relationships with regular customers
Checked identification to enforce age regulations for alcoholic beverages
Camp Counselor, 05/2018 - 06/2020 Manatee County Government – Bradenton, FL,
Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers
Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health
Developed age-appropriate arts and crafts activities such as painting and key chains to encourage campers' artistic skills development and creative expression
Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation
Collaborated with other camp counselors to design fun and enriching learning activities for campers
Followed established emergency procedures to enable best possible resolution of incidents
Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff
Taught campers outdoor-focused skills such as teamwork and leadership to increase campers' self-reliance and confidence
Provided clear instruction to activity and program participants to deliver fun and safety
Kept athletic and games equipment and facilities organized and maintained
Resolved conflicts that arose between campers by communicating
Transported and escorted program participants to and from activities and on field trips
Trained staff members on conducting events and following safety procedures
Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers
Coordinated and led outreach events and activities for both small and large groups
Barista, 10/2019 - 12/2019 Major Food Group – Miami Beach, FL,
Recommended products based on solid understanding of individual customer needs and preferences.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Maintained supply levels in counter and customer areas to meet typical demands.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 30 minutes.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Controlled line and crowd with quick, efficient service.
Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
Prioritized drink requests while managing interruptions.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Advised over hundreds of customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
Engendered customer loyalty by remembering personal preferences and allergy information.
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