Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am a motivated and hardworking person. I am successfully multitasking in fast-paced environment with demanding objectives for sales, service and quality. Bringing skills to support team and customer needs with fast, high-quality dining assistance is one of my priorities when working in hospitality industry. For example, I am proficient in keeping tables and floors clear, and supplies stocked. Also, I am good at handling food and at making personalized menu recommendations, specially for food restricted customers. Moreover, I believe that good relationship-building and time management abilities are a must for providing exceptional service. I am very enthusiastic person who likes challenges and a team-friendly atmosphere to work in.

Skills
  • Menu memorization
  • Food inspection
  • Point of Sale (POS) system operations
  • Dish preparation
  • Table setting arrangements
  • Effective customer upselling
  • Food running
  • Menu inquiries
  • Table bussing
  • Table setting arrangement
  • Table setup
  • Check payment processing
  • Menu knowledge
  • Safe food handling
  • Seating assignment preparation
  • Organization
  • Conflict resolution
Experience
05/2021 to 07/2021 Customer Service Cashier Total Wine | Ballwin, MO,
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Filled beverages and delivered food to customers.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
02/2021 to 04/2021 Server Hyatt | Cleveland, OH,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
09/2020 to 01/2021 Server Assistant Texas Roadhouse Holdings Llc | Bubbas33 Oklahoma City, OK,
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Stocked displays with new and transferred merchandise.
  • Greeted guests with friendliness and professionalism.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
11/2019 to 08/2020 Head Hostess Hyatt | San Francisco, CA,
  • Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered telephone to provide dining information and take party reservations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Notified server after seating parties in section to facilitate prompt service.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Answered customers' questions about hours, seating, current wait time and other information.
01/2016 to 04/2019 Server Parador Roxy | City, STATE,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted newly seated guests quickly and efficiently.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Education and Training
Expected in 12/2011 High School Diploma | San Francisco De Asis, High School, Bahia Blanca, Buenos Aires, Argentina, GPA:
Expected in 12/2018 ESL Teacher | English Language And Literature Instituto Superior Juan XXIII, Bahia Blanca, Buenos Aires, Argentina, GPA:

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Resume Overview

School Attended

  • San Francisco De Asis, High School
  • Instituto Superior Juan XXIII

Job Titles Held:

  • Customer Service Cashier
  • Server
  • Server Assistant
  • Head Hostess
  • Server

Degrees

  • High School Diploma
  • ESL Teacher

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