, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am a motivated and hardworking person. I am successfully multitasking in fast-paced environment with demanding objectives for sales, service and quality. Bringing skills to support team and customer needs with fast, high-quality dining assistance is one of my priorities when working in hospitality industry. For example, I am proficient in keeping tables and floors clear, and supplies stocked. Also, I am good at handling food and at making personalized menu recommendations, specially for food restricted customers. Moreover, I believe that good relationship-building and time management abilities are a must for providing exceptional service. I am very enthusiastic person who likes challenges and a team-friendly atmosphere to work in.
Skills
Menu memorization
Food inspection
Point of Sale (POS) system operations
Dish preparation
Table setting arrangements
Effective customer upselling
Food running
Menu inquiries
Table bussing
Table setting arrangement
Table setup
Check payment processing
Menu knowledge
Safe food handling
Seating assignment preparation
Organization
Conflict resolution
Experience
05/2021 to 07/2021Customer Service CashierTotal Wine | Ballwin, MO,
Greeted customers and responded to informational requests.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Filled beverages and delivered food to customers.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
02/2021 to 04/2021ServerHyatt | Cleveland, OH,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Provided exceptional service to high volume of daily customers.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Led team in carrying out day-to-day tasks with customer service program in mind.
09/2020 to 01/2021Server AssistantTexas Roadhouse Holdings Llc | Bubbas33 Oklahoma City, OK,
Restocked condiments and drink station supplies to maintain customer satisfaction.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Monitored customer movements and quickly cleared empty tables for future customers.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Stocked displays with new and transferred merchandise.
Greeted guests with friendliness and professionalism.
Managed inventory of dining room products, including condiments, linens and flatware.
Applied proactive and resourceful nature to create pleasant guest experiences.
11/2019 to 08/2020Head HostessHyatt | San Francisco, CA,
Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered telephone to provide dining information and take party reservations.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Notified server after seating parties in section to facilitate prompt service.
Offered preferred tables and other special accommodations to VIP customers.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Enhanced guests' experiences by fulfilling special requests during visits.
Answered customers' questions about hours, seating, current wait time and other information.
01/2016 to 04/2019Server Parador Roxy | City, STATE,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Greeted newly seated guests quickly and efficiently.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Education and Training
Expected in 12/2011High School Diploma | San Francisco De Asis, High School, Bahia Blanca, Buenos Aires, Argentina, GPA:
Expected in 12/2018ESL Teacher | English Language And LiteratureInstituto Superior Juan XXIII, Bahia Blanca, Buenos Aires, Argentina, GPA:
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