Professional with diverse experience in bank management, administration, operations, and accounting. Effective interpersonal and communication skills; directly communicate with all levels of staff and management. Maintain a cost center, with emphasis on cost containment while consistently developing operational efficiencies and improving customer service levels. Computer literacy skills in the areas of databases, spreadsheets, word processors, Internet and Intranet applications, optical and imaging systems, and core banking applications. Assumed both leading and contributing roles in numerous projects, including acquisitions, divestitures, systems evaluations and conversions, product development, training, and compliance.
Manage a staff of 21 associates responsible for servicing 85,000 deposit accounts in 35 banking offices. The area administers exception processing, item processing, central information file processing, electronic funds transfer dispute support, customer Internet banking support including e-statements, customer ATM and debit card support, general ledger reconciliation including teller and ATM balancing functions, research and adjustment services, and all core Deposit, Internet banking, and ATM and debit application systems support.
Managed deposit system, Internet banking, and card conversion for four acquisitions, and one divestiture, which included data mapping, data verification, and handling post conversion support.
Responsible for an image based IP conversion, and participated in a bank wide document imaging conversion.
Implemented a centralized teller and ATM balancing process and department for the bank, while not adding to staff as a result.
Assumed responsibility for various reconciliations, including correspondent banks, while not adding to staff.
Analyzed various processes and systems that decreased expenses, while not negatively impacting customer service. These processes and /or systems included statement and notice outsourcing, correspondent image cash letter exchange, image ATM implementation, Outsourced ATM first and second line maintenance, EFT dispute processing software implementation, and Card plastics production. Performed vendor analysis, and worked with vendors and bank staff through the conversion/transition.
Managed a Staff of 24 associates responsible for service 40,000 deposit accounts, as well as providing support services for 35 banking offices. The department administered exception processing and other bookkeeping related functions, product support including deposited related compliance administration, teller and branch support, including teller and ATM balancing, electronic banking support, cash management, item processing, deposit reconciliation, and Call Center support.
Responsible for the merge of seven mainframe deposit systems into one integrated deposit system. Oversaw two additional bank wide deposit systems conversions.
Participated in over 36 acquisitions and divestitures, which included conversion to or deconversion from the bank's core deposit system.
Responsible for conversion to an imaged based IP system, and was the chief liaison between the host system and the IP vendor.
Held positions in Back Office including proof operator, exception processing clerk, reconciliation clerk, and collections and exchange clerk. Also held an interdepartmental assistant position in the bank's Investment area where I was involved with correspondent banking and the bank's investment portfolio accounting.
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