A decisive, self-motivated, results & detail oriented financial services professional with over 30 years of customer focused experience.
Adept at Root Cause Analysis to enhance processes and minimize errors.
Working with third party vendor, Business Intelligence team and Accounting, developed process to monitor credit of bank's portfolio of Jumbo Non-QM and HELOC loans.
Developed processes and documents needed for the day to day decisions for managing the portfolio, including subordinations and modifications to assist Servicing Team.
Managed team of 7 including 3 Vice Presidents, assigning tasks, creating and managing projects such as the re-write of the Underwriting Guidelines for Jumbo Non-QM Loans to streamline process and eliminate non-credit exceptions.
Revamped QC/QA reporting to align with FNMA and HUD expectations, working with Banc Home Loans Retail Team, Third Party Originations and Portfolio Lending Group to determine root cause analysis and possible solutions to issues found.
Work closely with Capital Markets to ensure salability of Portfolio Products in the secondary market, and review sale kick outs to help solve ongoing issues.
Engineered workflows, processes, Policies & Procedures, forms & worksheet in a multi-investor environment through collaboration with investors, Secondary Marketing and Compliance/Legal Departments
Worked closely with and trained Processing, Underwriting, Funding, Shipping/Post Closing to ensure file accuracy and data integrity for all loan types Jumbo, Conventional, FHA/VA and Equity products.
Created rules and conditions sets to keep the LOS and workflow engine in compliance with investor and regulatory guidelines
Managed product implementation process and team of 2 including Document Librarian creating and updating matrix information and rules sets for pricing and pre-qualification system as well as monitoring and implementing investor guidelines
Managed Appraisal Department of 4 along with vendor management of up to 5 Appraisal Management Companies
Managed Quality Assurance Department of 6, internally utilizing findings from all sources including investors and regulators to create quality scorecards for individual processors, underwriters and funders
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