Highly qualified and well-developed project management professional, solid analytical, communication, coaching, and team management skills. A history of designing, developing and executing extensive company-wide education training programs, business processes, and collateral materials for global markets in multiple industries to improve customer productivity. Currently, seeking a position as a Training and Development Manager which will effectively utilize all acquired skills and abilities, with 17+ years of diverse high-tech industry experience as follows:
Deliver multiple types of public courses to customers in the classroom, online, or onsite on the functional aspects of the application including: CRM, ERP, Ecommerce, and Multi-Currency Management.
Solely responsible for organizing, planning/scheduling, and delivering CRM, ERP, Ecommerce, and Multi-Currency Management to global audiences that support business objectives and strategic goals. Training content encompasses functional skills such as work procedures, product use, leadership, communication, change management and interpersonal skills to C-level executives, management, administrators, and end users via onsite or online.
Partnered with Professional Services Consultants to develop end user training plans for customer implementation projects. Championed in special projects to support Education Services business processes, communications, and tools. Learned all relevant aspects of current and new product rollouts to ensure ongoing improvement of product knowledge, training and presentation skills, and technical knowledge.
Project Managed and delivered public/end user training courses to customers in classroom, online, or onsite on the functional aspects of the application including: CRM, ERP, Ecommerce, and Multi-Currency Management. Participated in the development process by developing/testing/editing training materials.
Provided project lead support and technical expertise to the Sales, Marketing, Contract Services, and Finance organizations for a $47 billion dollar Pharmaceutical company. Analyzed business processes within functional areas, including but not limited to Client Relational Management (CRM).
The liaison between IT and the following business units: Finance, Commercial Operations, Engineering, Documentation Control, Developers, Human Resources, and Manufacturing to integrate enterprise application solutions that meet the functional specifications. Provided System Administration support for the Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Product Lifecycle Management (PLM) and other enterprise applications.
Research and analyze solutions for existing development requests & provide new application technologies for enterprise solutions. Identify and scope business opportunities.
Customer Advocate between the business owners and IT. Responsible for strategic planning and all training collateral. Identified process and business system impacts of new products and implementations for a $448 million Semiconductor Company, defining scope of requirements, and managing entire project lifecycles for Sales & Marketing located in North America and APAC.
ACTP Accredited Coach Training Program, International Coaching Federation
Applications: Microsoft Office Suite, FrontPage, MS Project, Visio, Access, Siebel 7.7, Lead Management, Adobe Illustrator, Photoshop, SAP, Placeware, Webex, Brio Query, Pragmatech, Siebel 7.7 Analytics and Answers, MFG/PRO, Agile, Saleslogix, Smart Draw, NetSuite, Retail Anywhere, Visio, OpenAir, Mindjet, Pro 8, Snagit
Operating Systems:Windows XP, MAC, and UNIX
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