Conducted sales and staff training for the roll out of new system for client/prospects, assisted in delivery of portal related messages to customers, including supporting WebEx based demos and presentations. Assisted in functionality development, training, testing, and implementation for portal product enhancements and monitored accuracy of information for 3D system integration. Conducted classroom, live meeting sessions and hands-on training sessions with goal of implementing learning programs, managing content within their Knowledge Based learning portal system. Worked closely with other departments to evaluate technology based on end user needs and feedback, offering innovative suggestions for new training initiatives and portal effectiveness.
Conducted Regional lunch and learn sessions for SE Artist and Managers. Trained promotional sales teams on the impact of leveraging strong communications skills, while training teams on the the latest software to track and manage artist promotional sales. Successfully secured branding opportunities for Oscar nominated artist Jamia Nash within various corporate and entertainment venues such as the 2008 Academy Awards, 2009 Global Youth Summit Cobb County, Build a Bear Campaign, NBA All-star performance events and Warner brothers film August Rush.
Managed and tracked IndyMac key business relationships using the Salesforce software tool. Trained over 65 IndyMac sales reps and 120 Atlanta mortgage brokers and home construction builders on IndyMac Software and portfolio of financial lending products. Conducted group training presentations, hosted lunch and learn training session, monitored and reported feedback for improvements to the IndyMac workflow tracking process. Trained new sales hires on tracking of prospects/sales leads via SalesForce Software. Worked closely with IndyMac division management team on key initiative account training with goal to allow account executives to drive opportunities.
Created sales and service strategies to improve revenue and retention of key home construction businesses in the Atlanta region. Trained builders on leveraging Citizen Home Mortgage products via our WEB based Fast & Easy Mortgage Pro Calculator. Worked in close collaboration with account executives and home builders, internal business partners and SMEs to analyze training needs for end-users in extremely high-stress environments. Facilitated learning activities - instructor lead training and individual instruction. Responsible for reporting daily client feedback and rosters.
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