Driven Senior Trainer with extensive background education. Strong ability to work within teams and multi-task projects under strict deadlines. Highly flexible and performance driven consultant with a positive attitude and well organized individual
Senior Trainer; delivery of advanced customer service skills data, leadership, management, initial training (as necessary) cross-functional and other training sessions. Key partner within the work groups for continuous training and improved of program effectiveness
Pre-Supervisor in the Business Support/National Accounts Department; Ensuring Quality monitoring, Performance Consulting, Side by Sides, Calibrations with Training Department and National Accounts Department. Facilitated Team meeting for National Strategic accounts team.
Project Manager for National Account Liaisons; Developed an Excel workbook with multiple national account projects. Trained online representatives the process and procedure to insure quality work and resolution. Email correspondence on status updates with a 75% increase of project completion.
Customer Service Coordinator for Online orders of magazines, accessories and account maintenance requests. Developer of an online e-mail notification updating accounts record and company savings for increase profitability 20% nationwide. Including mail correspondence, phone correspondence, and problem solving strategies.
Dublin Jerome High Schools Girls Lacrosse Coach February 2009- 2012
Special Olympics December 17, 2006
People to People Program June 1998 – March 2004
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