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senior teller operations manager resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Enthusiastic Senior Teller-Ops Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales goals and operations and training in management. Motivated to learn, grow and excel in the financial industry.

Skills
  • Relationship building and management
  • Revenue Generation
  • Reporting familiarity
  • Sales professional
  • Staff Management
  • Cash handling expertise
  • Bank security expert
  • Human resources knowledge
  • Supervision
  • Interpersonal Communication
  • Customer Service
  • Analytical skills
Education
Middle Tennessee State University Murfreesboro, TN Expected in 05/2023 Associate of Arts : Criminal Justice - GPA :
Mcadory High School Mccalla, AL Expected in 05/2012 High School Diploma : - GPA :
Work History
Selco Community Credit Union - Senior Teller-Operations Manager
Redmond, OR, 05/2020 - Current
  • Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
  • Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
  • Pursued new retail and commercial account growth to enhance bank's market position.
  • Trained new employees in cash handling procedures, bank policies and procedures to promote compliance with established standards.
  • Performed teller, personal banker and managerial functions during high-volume business periods to offer expeditious service to customers.
  • Protected company assets with strategic risk management approaches.
  • Engaged employees in business processes with positive motivational techniques.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Assessed employee performance and developed improvement plans.
Fifth Third Bank - Teller Associate
Fairfield, OH, 04/2019 - 05/2020
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Collected member loan payments.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Coordinated daily cash reconciliation in high-volume location.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Maintained scheduling for main branch to keep all shifts appropriately staffed.
Bank Of America - Preferred Relationship Banker
City, STATE, 12/2017 - 04/2019
  • Worked with clients to address and respond to client and partnership management issues.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Represented bank at community events to establish strong ties and promote business.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Opened, closed and updated accounts for customers.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Checked accounts for fraud and provided law enforcement with relevant details.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Prospected for new business through networking, community outreach and customer referral generation.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Consulted on business packages and made personalized recommendations.
  • Provided advice on different bank products and financial options.
  • Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.

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Resume Overview

School Attended

  • Middle Tennessee State University
  • Mcadory High School

Job Titles Held:

  • Senior Teller-Operations Manager
  • Teller Associate
  • Preferred Relationship Banker

Degrees

  • Associate of Arts
  • High School Diploma

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