Senior Technical Manager and Consultant with over 15 years of experience responsible for planning, managing and delivering excellent services, creating strategies and exploring new business opportunities. Very talented instructor with a perfect academic background. Expertise in software security research, teaching, cloud computing and on premise products support.
Enterprise platforms and cloud computing
Microsoft Certified System Engineer
Proven sales track record
Strategic account development
Exceptional customer service skills
Upselling and consultative selling
Software Security systems researcher
Increased service sales volume by 100% in 6 months for two large enterprise customers through successful customer development.
Created strategies to develop and expand existing customer service sales, which resulted in a 43% growth in Fiscal Year (FY15) and over 85% growth in Fiscal Year (FY16).
Conducted a significant and intensive academic research in security risk assessment of software architecture and published a journal paper in an international journal while working full-time.
Senior Technical Account Manager09/2011 to 03/2016Microsoft CorporationNew York, NY
Served as trusted business and technology advisor to large enterprise customers (Bank of America, Becton Dickenson, Bloomberg, Reed Elsevier and Pearson Education).
Maintained excellent healthy business relationships resulting in exceeding year over year services revenue.
and executed strategies that expanded the Microsoft services premier and consulting contracts in representation of highly competitive situations (Cisco, VMWare, Amazon Web Services, Google, and IBM)
Worked closely with customer executives to identify new business opportunities, and implemented Microsoft technologies (Cloud/Hybrid/on premise) to increase Return on Investment and reduce costs.
Served in the east region Cyber Security team to help enterprise customer develop security solutions.
Led the customer partner experience (CPE) initiative for East region resulted in increasing customer satisfaction significantly at east region and US services level to over 85%.
Supervised and mentored new technical account managers.
Technical Account Manager01/2002 to 09/2011Microsoft CorporationNew York, NY
Delivered exceptional premier services to strengthen customer productivities to the largest worldwide education company (Pearson Education) for over 9 years.
Managed the day-to-day tactical and long-term strategic activities and projects within customers.
Led service sales calls with Microsoft v-team members and customer senior management teams to establish customer retention goals.
Defined key Microsoft projects deliverables and monitored status of tasks and resources.
Collaborated with cross-functional teams and contributed significantly to sell 20 million dollar Enterprise Agreement in 2011 & 20K Office 365 seats in a high competitive situation (Microsoft, IBM, and Google).
Consultant01/2001 to 01/2002Microsoft CorporationNew York, NY
Assisted in delivering the design and implementing a solid migration plan from Windows NT to Windows 2000 Servers for a large telecommunication customer.
Instructor/Tutor/Teaching Assistant01/1999 to 12/2000Steven Institute of Technology and New York UniversityHoboken/New York, NJ/NY
Instructed undergraduate students of
programming using C /C/Java and UNIX, System Circuits, Mathematical and Electrical Systems
Received high remarks and excellent surveys for the creativity of classroom lesson plans and instructional techniques from students and faculty.
System Engineer08/1997 to 09/1998IBMDamascus
on designing a Wide Area Network (WAN) consisting of 17 Midrange computer AS/400.
Experience (CPE) Award Winner – Microsoft United Stated Services FY13.
Player (MVP) Award Winner – Microsoft Services FY13.
Gold Star Award
Winner – Microsoft Communication Sector FY12.
Experience Award Winner- Communication Sector - Microsoft FY09.
Circle of Excellence Top Subsidiary Award FY05.
Contributor - Microsoft Premier, New York Metro FY02.
Dean's list, first
rank of years: 1993, 1994, 1995, 1996, and 1997.
Ph.D.: Computer Engineering2011West Virginia UniversityMorgantown, WV
Research: Security-Based Risk Assessment for Software Architecture, GPA 3.83
Master of Engineering: Computer Engineering2000Stevens Institute of TechnologyHoboken, NJConcentration: Software Engineering, GPA 4.0
Bachelor of Engineering: Electrical Engineering1997Damascus UniversityDamascus
Concentration: Electronic Department, dean's list - first rank of years 1993, 1994, 1995, 1996 and 1997
"Security Risk Assessment of Software Architecture Methodology and Validation" International Journal of Computer Science and Network (IJCSN), Volume 3, Issue 6, December 2014, pp. 483 – 497.