Executive Director with expertise in performance management succession planning and process improvement, Strategic planner with strong communication skills and attention to detail. Organized thinker possessing strong interpersonal skills. Someone who builds partnerships and builds trust with managers and employees. Manager with a comprehensive background in employee relations, recruiting compensation and benefits. Assures ongoing compliance with federal and state laws
Identifying potential shortage concerns and taking appropriate partners to ensure action is taken to address any shortage.
Utilizing all reports, intelligence, data and equipment to focus investigative
efforts and developing and implementing solutions to investigative issues.
Investigating outs caused by theft.
Building strong Partnerships with law enforcement and community agencies to minimize or mitigate potential safety incidents.
Ensured services for 21 clients are approved and provided according to state policies and procedures
Prepared and submitted monthly billing and financial reports to State Director
Evaluated, redesigned and implemented the financial and operational support processes and procedures
Supervised and monitored over 120 employees, 21 individual client homes and administrative staff
Maintained the Complaint Resolution System
Integrated four new clients into existing operations while adding minimal expense
•Oversaw and implemented the reduction of residences per client resulting in an increased revenue of $100K
•Conducted investigations of alleged abuse, neglect, exploitation and staff misconduct
•Ensured OSHA compliance, safety and environmental checks of 21 client residential homes
•Coordinated appropriate and timely responses to urgent and crisis situations
Provided 24/7 availability to guide and direct personnel during crisis and conflicting situations
Reduced incidents per quarter by 50%, due to the effective management of calls and conflict resolution
Exemplary survey results for three consecutive years
Coordinated and conducted all orientation and state mandated trainings for new employees
Processed all new employee files and information in a secure and confidential manner
Two years of exemplary audits of personnel records and trainings records
Processed accounts receivables and payables
Reconciled and maintained an accurate record of expenditures for clients on a monthly basis
Verified the accuracy and completeness of the accounting data
Concentration Office Management
Certified Office Systems Specialist
Courses studied: Business Communications, General Office Procedures, Accounting, Records Management, Desktop Publishing
Certified in over 12 state-approved Train-the-Trainer Courses
Risk Assessments, OSHA, Crisis Prevention
Provided a strategy for a reduction of residence per client, resulting in an increase revenue of over $100K.
Exemplary state survey results in Risk Management for three consecutive years.
Exemplary results in state audit of personnel records and training records.
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