IT professional with a 20-year background in system administration, hardware and software troubleshooting and network management for the Customer Service oriented businesses. Possesses active industry certifications. Proactive Network Administrator focused on cultivating positive and productive relationships both internally and externally. Excellent customer service, sales and product support abilities.
LAN and WAN expertise
Firmware upgrades knowledge
Windows, Linux, Unix, Irix
Multiple Hardware Platforms
Preventative maintenance expert
Data backup and recovery systems
Senior Systems Technician /CIO /CTO, 10/2002 to Current ACES – Cedar Falls, IA
As CTO, I am charged with implementing technologies that have the greatest positive impact on the bottom line: Considering business continuity with disaster recovery, and reducing administrative tasks.
While at ACES, I obtained ZCSE, CCA, CCEA, VCP 3, 4 & 5 certifications.
Worked to increase robustness of networks.
Responsible for the maintenance and continued design of a multi-homed infrastructure-supporting multiple Internet server farms as well as remote wide area Internet connectivity services for clients.
Expanded experience working with routing protocols as well as multi-layer switching.
Designing and implementing redundant connectivity.
Lead member of a team responsible for the day-to-day administration of multiple customer networks, server farms and environments.