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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Executive Profile
20 years experience working in information technology field with knowledge of software (Uniface, Visual Studio, MSOffice, SQL, Adobe Acrobat, pdf Creator) and hardware currently used in the Clerk of Courts office. *Experienced in program design, development and implementation, system maintenance, and user training. *Able to effectively represent the Clerk of Courts IT interests in inter-agency and inter-departmental relationships as part of a committee or team member to better provide services to the public *Knowledge of public finance and able to work with budgetary constraints *Knowledge of all rules and regulations that impact the Clerk of Courts including ORC, OAG, City Ordinances, Local rules etc. *Able to adapt quickly to situation and make decisions and implement any technological changes needed based on those decisions. *Able to implement and oversee the IT changes needed based on the decisions made by the Clerk of Courts. *Ability to quickly adapt to new situations, to provide guidance to senior management, and to appropriately delegate authority to others.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
Professional Experience
01/2011 to Current | , ,
  • 28 years' experience in planning, developing and implementing information technology solutions facilitating the daily operations of the Hamilton County Clerk of Courts Office.
  • Insightful, results-driven IT professional with success at providing a broad range of IT skills from participation in innovating, planning and budgeting to help desk responsibilities for Clerk employees and training.
  • Outstanding project and program leader, decision maker in all phases of a project-based environment while managing, motivating and working cooperatively with other Clerk employees and other County, City and State entities along with outside vendors.
01/2007 to 01/2011 Senior Systems Programmer - Analyst Bickford Senior Living | City, STATE,
  • Perform queries and other ad hoc reporting functions, update, delete and insert data using SQL on an Oracle 8 Database.
  • Troubleshoot any problems users may have regarding PC problems, printing problems, network problems or software problems.
  • Obtained an overall knowledge of MSOffice by using the product on a daily basis, helping train users.
01/1989 to 01/2007 Chief Deputy / Senior Systems Programmer - Analyst / Payroll - Benefits Manager Hamilton County Prosecutor's Office | City, STATE,
  • Manage all of the IT operations, from daily issues to long-term project forecasting, budgeting and analyzing associated costs.
  • Work hand-in-hand with The Clerk of Courts and the Administration on long-term projected technology goals and with the employees on the short-term daily improvements and issues.
  • Represent the Clerk of Courts as an IT liaison with other agencies and organizations within the courts and the county to share ideas to streamline inter-departmental sharing of data and services.
  • Initiated and implemented many projects over the last 20 years to improve the technology and efficiency in the office.
  • Develop, code, test and implement server and web-based programs that assist Clerk employees to most effectively deliver services to the public.
  • Manage and train technology staff and provide training and assistance to all office employees.
  • Research law changes and implement the program changes needed to keep the Clerk of Courts' office in compliance Monitor, maintain and update the Clerk of Courts daily application, imaging system and Internet web site running on different servers and platforms.
  • Review, analyze and modify current programs and encode, test and debug new programs and instruct Proware to make coding changes on the Clerk's custom application (CMS) using Uniface.
  • Perform queries and other ad hoc reporting functions, update, delete and insert data using SQL on an Oracle Database.
  • Troubleshoot any problems users may have regarding PC problems, printing problems, network problems or software problems.
  • Maintain an imaging system written in C# using Visual Studio.
  • Use Visual Basic, HTML and SQL to maintain and create programs on the Clerk's web site (www.courtclerk.org).
  • Obtained an overall knowledge of MSOffice by using the product on a daily basis, helping train users, and using Word to merge with report forms programmed in Uniface.
  • Responsible for 320 desktop personal computers.
  • Was intricately involved in the migration of the Clerk's Office from a mainframe TI system with asynchronous terminals to a midrange RS6000 with asynchronous terminals to our current client / server system running on 2 RS6000 computers and 320 desktop PC's.
  • Worked with end users and third party programmers to define program specifications on both conversions.
  • Analyzed, tested, debugged and redesigned programs through both system upgrades.
  • As payroll officer, handled the payroll for the entire Clerk of Courts Office, organized and tracked 277 employees' sick and vacation, retirement, and benefits.
  • Answered all employees questions concerning any personnel problems.
  • Prepared and organized payroll budgets using Excel spreadsheets for the entire office.
Education
Expected in 1989 Bachelor of Science | Information Systems Northern Kentucky University, Highland Heights, KY GPA:
Information Systems
Interests
Basketball Coach 2016 - present Seton High School Price Hill, OH 2012 - 2015 Oak Hills High School Bridgetown, OH 2000 - 2011 St. Jude School Bridgetown, OH 1996 - 1999 Ursuline Academy Blue Ash, OH 1989 - 1996 Wyoming High School Wyoming, OH *Communicating, teaching, organizing and coaching girls from the ages of 14 years old to 18 years old
Skills
streamline, ad, benefits, budgeting, budgets, client / server, CMS, Database, desktop PC, forecasting, forms, help desk, HTML, imaging, information technology, Research law, mainframe, managing, C#, Excel spreadsheets, MSOffice, Office, Word, migration, network, Oracle Database, Oracle 8, payroll, personnel, coding, reporting, RS6000, servers, SQL, Troubleshoot, Uniface, upgrades, Visual Basic, Visual Studio, web site, written
Additional Information
  • Interests and activities Basketball Coach 2016 - present Seton High School Price Hill, OH 2012 - 2015 Oak Hills High School Bridgetown, OH 2000 - 2011 St. Jude School Bridgetown, OH 1996 - 1999 Ursuline Academy Blue Ash, OH 1989 - 1996 Wyoming High School Wyoming, OH *Communicating, teaching, organizing and coaching girls from the ages of 14 years old to 18 years old

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Resume Overview

School Attended

  • Northern Kentucky University

Job Titles Held:

  • Senior Systems Programmer - Analyst
  • Chief Deputy / Senior Systems Programmer - Analyst / Payroll - Benefits Manager

Degrees

  • Bachelor of Science

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