Senior System Administrator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Active DoD Security Clearance B.S. Information Systems with emphasis in Internetworking Technologies Over 13 years of experience in the Information Technology field A broad background that spans client, server, networking, and storage administration as well as security. Exceptionally skilled at presenting comprehensive technical design implementations. Able to continuously produce positive results in high paced dynamic environments. Able to break down complex technical concepts using abstractions, analogy, and layman's terms. Valued team member of (6) major projects that resulted in successful Datacenter moves, migrations and/or complete builds. Strong social network of DoD systems, storage, and network engineers and administrators
  • System checks and troubleshooting
  • Advanced troubleshooting
  • Advanced knowledge of Virtualization
  • Infrastructure development
  • Containerization
  • Highly motivated
  • Resourceful
  • Infrastructure development
  • Storage network design
  • Perl
Drove improvements in production support, system monitoring, and diagnostic processes to drive customer satisfaction.  Performed test and production implementation, production application support, and incident resolution of systems.  Coordinated scheduled software and hardware patches, upgrades, and enhancements to platforms.  Planned, installed, configured, and monitored document management infrastructure.  Ensured smooth transition of projects to production within the project life cycle.
07/2012 to 09/2016
Senior System Administrator Deloitte , ,
  • Marine Forces Central Command (Mac Dill AFB, FL) Key contributor in the passing of the Defense Information Systems Agency (DISA) Command Cyber Readiness Inspection (CCRI) on both the Tampa and Bahrain Classified and Unclassified networks.
  • Completed the configuration of Active/Active clustering for the SQL database server deployment to improve redundancy and COOP capabilities.
  • Deployed Trusted Thin Client solution to unify desktops on different network classifications to the same end user hardware.
  • Assisted in the conversion to 10Gb networking and solely migrated storage and virtualization host systems to this newly implemented 10Gb networking to optimize performance of virtual machines.
  • Trained Bahrain administrators on newly installed technologies to enhance the capabilities of our Tier I level support staff.
  • Drafted a plan to migrate share drive data in support of decommissioning the out of support NetApp storage systems.
  • Built new virtualized Windows File Server and migrated shared files from Netapp CIFS to decommission Netapp hardware with minimal user impact.
  • Configured Microsoft Clustering Services on Windows File servers to maximize service availability without impacting the server patching cycle.
  • Engineered the deployment of a Windows Deployment Server for site migration to Windows 7.
  • Reengineered and optimized virtual desktop deployment resulting in faster virtual desktops and a recovery of 3.1TB of wasted space on NAS.
  • Upgraded vCenter servers and ESXi hosts in the environment from 5.0 to 5.5 and ultimately 6.0.
  • Installed and administered Nimble storage array, enhancing data recoverability due to the ability to take significantly more snapshots also providing a simple method of data and system recovery.
  • Installed and administered Nutanix hyper converged system and integrated into a new VMware View environment.
  • Actively managed Red Hat systems with SELINUX to support Trusted Gateway Solution for file transfers between networks.
  • Deployed Liquidware Lab's Profile Unity to manage user profiles and persona across logins for persistent and non-persistent desktop instances.
  • Deployed Liquidware Lab's Stratusphere Hub to baseline the user environment and desktop experience for VDI rollout.
02/2011 to 07/2012
Systems Maintenance Engineer/SAIC U.S. Forces Central Command/SAIC Mac Dill AFB , STATE,
  • Created detailed operating procedural documentation on virtualization applications.
  • Managed VMware View 5.0 environment composed of EMC Fibre Channel Datastore with the utilization of solid state drives for VMware Linked Clone performance enhancement.
  • Engineered and configured ESXi servers to utilize EMC's PowerPath software for load balancing across fibre channel links.
  • Redesigned remote contingency deployable kit to utilize EMC storage for VMware vSphere 5.0 on Fibre Channel disks, carving out LUNs and presenting them to ESXi devices for the deployment of virtual servers.
  • Worked closely with resident EMC storage administrators, providing Network Address Authority (NAA) numbers as well as World Wide Names (WWN) for management and masking of LUNs to servers in the VMware vSphere environment to include RAW device mappings.
  • RDM) Planned and engineered physical to virtual conversion plan for four Enterprise Vault servers, servicing an enterprise environment of 30,000+ exchange archives and 10,000+ active user exchange archives.
  • As brand new employee, identified all of the performance issues with the virtual environment those were later confirmed by 3rd party company for a fee.
  • Within the first month on the job, became mentor to local engineers on virtualization technologies and best practices.
  • Upgraded vSphere and Update Manager for 4 virtual environments to 4.1, a process that required migration of current systems to x64 systems, preserving the ability to apply updates to virtual environments achieving optimal security posture and compliance with Defense Information Systems Agency Security Technical Implementation Guides.
  • Planned and engineered upgrade of over 240 VMware ESX servers, hosting 6,000+ virtual servers and workstations, from 4.0.1 to 4.1 with zero user downtime or noticeable service impact.
  • Deployed with the disaster readiness team on exercises and provide solid recommendations on efficient backup/recovery of the virtual infrastructure.
  • Drafted process for continuity of domain and email services, in the event that disaster was imminent, using virtual technology services from a portable deployable hardware suite and/or remote facility.
  • Wrote VMware View Power Shell scripts to automate the process of creating VMware View Desktop Pools should multiple pools be necessary in a moment's notice, ideally for situations that require Disaster Recovery.
  • Created Power Shell scripts to allow rapid modification of desktop pools to enhance the process of recomposing desktops, a process that had been developed as a workaround for VMware View bug that had been identified and reported to VMware.
  • Set vSphere alarms to monitor various environmental resources so that notifications could be sent out and proactive actions can be taken in response to storage, networking, or memory requirement based on set thresholds and limits.
  • Utilized advanced ESX command line techniques to free locked virtual servers, allowing machines to be migrated onto recovery locations, preventing system and data loss.
  • Cut down remediation time for ESX hosts and virtual machines VMware Tools Upgrades from 4 weeks to just a few days, by utilizing VMware Update Manager and VMware PowerCLI command line.
  • Administered Netapp SAN and NAS devices; Configured CIFS for client share drive access, configured iSCSI for direct ESX and virtual server connection to SAN disks, configured NFS and iSCSI datastores to support virtualized environments.
  • Completed motherboard replacement to bring the storage systems to a more stable state.
  • Completed the migration of MARCENT FWD's share drive data to alternate location to complete Deputy Commander's requirement for offsite replication.
  • Largely contributed to the creation of server workbooks, which contained valuable information about server configurations for troubleshooting purposes.
06/2003 to 02/2011
Network and System Administrator Marine Forces Central Command Mac Dill AFB , STATE,
  • Administered Netapp SAN and NAS devices; Configured CIFS for client share drive access, configured iSCSI for direct ESX and virtual server connection to SAN disks, configured NFS and iSCSI datastores to support virtualized environments.
  • Configured Netapp Snapshot schedules on various LUN for easy point in time recoverability of exchange data utilizing Netapp's snap manager for Exchange technology.
  • Drafted and proved functionality of standard operating procedure for recovering Exchange Information Stores as well as individual mailboxes and mailbox items from snapshots utilizing snap manager for Exchange with zero impact to organizational uptime.
  • Key participant in disaster recovery and contingency operation planning (COOP), where I was able to configure Netapp's snapmirror technology to replicate critical virtual machines, disks, and files to international location.
  • Successfully confirmed functionality of home brewed fail forward and fail back standard operational procedures on multiple occasions utilizing Netapp's snapmirror technology.
  • Designed and engineered VMware vSphere High Availability (HA) in vSphere clusters, leveraging the shared network infrastructure and storage to recover server operation in the event of an untimely disruption.
  • Configured and utilized VMware vSphere Distributed Resource Scheduler (DRS), with and without host affinity, reducing server and application contention and ensured balanced and optimal utilization of network and server resources.
  • Utilized host profiles and VMware vSphere Virtual Distributed Switch to ensure configuration uniformity, to take full advantage of VMotion, DRS, FT, and HA.
  • Packaged 18 enterprise desktop applications using VMware ThinApp for rapid deployment and maintenance.
  • Expanded Netapp NAS and SAN enterprise storage capacity by 125%.
  • Redesigned Netapp enterprise storage layout to redistribute and make better use of storage input/output processes per second (IOPS) across disks.
  • Under limited direction, used extensive knowledge and skills obtained through education and experience to administer and manage and improve upon complex enterprise hardware/software solutions.
  • Subject matter expert and central point of contact on large or multiple applications with significant impact and served as key tier III administrator in troubleshooting system problems, taking ownership of problems to resolution.
  • Engineered and configured Dell m1000e blade enclosures and blade servers, designed and configured the networking to segregated iDRAC network and iKVM.
  • Planned and completed firmware upgrade to Dell m1000e chassis and blade servers as well as maintained upgrade to iDRAC software and firmware.
  • Applied VLAN and security configurations to Cisco 6505, 3550, 3560, and 3750 switches to support client and server data transmission and segregation.
  • Completed firmware upgrades on Cisco Internetworking devices (routers and switches) as well as hardware upgrades to meet growth requirements and the enhancement of IT capabilities.
  • Converted four server environments to fully virtualized server environment running on VMware's ESX 3.5 and managed my Virtual Center 2.5, reducing Power and Cooling Cost by over 50% as well as Total Cost of Deployment.
  • Engineered and configured VMware Update Manager and Update Manager Download Server to maintained ESX compliance with latest update/patches in segregated environments utilizing air gap procedures.
  • Planned and engineered progressive upgrades of 4 Virtual Center 2.5 environments to vSphere 4.1, where the upgrades to 4.1 encompassed a migration of existing servers to new x64 servers to support application.
  • Designed and engineered virtual desktop solution utilizing HP Thin Clients, Netapp NFS datastores for VMware Linked Clones, and VMware View 4.0; later upgrading to View 4.5 and 4.6, decreasing end-user network footprint and optimizing resource utilization.
  • Repurposed existing desktop machines as virtual desktop terminals utilizing scripting and edits to the windows registry, minimizing the costs to deploy virtual desktops.
  • Configured, deployed and managed HP Thin Clients using Symantec's Altiris Deployment Solution.
  • Managed and maintained Microsoft Exchange 2003, Outlook Web Access, Windows Update, Microsoft SQL, Symantec Antivirus, Private Key Infrastructure, Backup, Tandberg Management (TMS), and Blackberry Management Servers.
  • Managed and maintained 400+ client machines, 20+ Tandberg video teleconference devices, 50+ Cisco Voice over IP Phones, and Dell Blade m1000e Chassis.
Expected in 2011
Bachelor of Science: Information Systems Internetworking
Strayer University - Arlington, VA
Graduated Magna Cum Laude
Expected in 2016
Bachelor of Science: Information Systems Software
Wester Governors University - Salt Lake City, UT
A+ Certification - CompTIA
Network+ Certification - CompTIA
Security+ Certification - CompTIA
Project+ Certification - CompTIA
ITIL v3 Foundation - EXIN
CIW Web Foundations Associate ID#: 600883
CIW JavaScript Specialist ID#: 600883
CIW Web Design Specialist ID#: 600883
CIW Database Design Specialist ID#: 600883
CIW Perl Specialist ID#: 600883
Certified Ethical Hacking (CEH v7)- EC-Council
Oracle Certified Associate, Java SE 7 Programmer - Oracle ID#209168596OCAJSE7
VMware Certified Professional (VCP4) - Certification #: 81995
VMware Certified Professional (VCP5) - Certification #: 81995
VMware Certified Associate Desktop (VCA4-DT) - Certification #: VCADT-97
VMware Certified Professional Desktop (VCP5-DT) - Certification #: VCPDT-1148 VMware Certified Advanced Professional - Data Center Administrator (VCAP5-DCA) -Certification #: VCAPDCA-2393
NetApp Certified Data Administrator - Netapp
Cisco Certified Entry Networking Technician (CCENT) - Cisco
Certified Information Systems Security Professional (CISSP) - ISC2

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Resume Overview

School Attended
  • Strayer University
  • Wester Governors University
Job Titles Held:
  • Senior System Administrator
  • Systems Maintenance Engineer/SAIC
  • Network and System Administrator
  • Bachelor of Science
  • Bachelor of Science

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