Build a solid career providing sound leadership and innovative solutions
Experience in network administration and technology infrastructure. Able to apply innovative ideas, which solve complex problems and satisfy project needs. Skilled leader; able to direct multiple tasks effectively and establish positive relationships with IT teams, business partner and vendors.
Windows (all platforms), Novell, Microsoft Server 2008
Tools: Microsoft Word, Excel, PowerPoint, Outlook, Remedy, Arcserve, Novell ZenWorks, Console One, McAfee, Active Directory, APPRO, LaserPro
American Savings BankJanuary 2009 to CurrentSenior System Administrator Honolulu, Hawaii
Technical support for client server and web based applications.
Oversee maintenance activities on workstations, servers and reporting services.
Work closely with the business to understand system needs and reporting requirements.
Conduct application installs, troubleshooting and provide server support.
Communicate with customer base to define business requirements and translate into report services.
Key Achievements: Install, test and troubleshoot client server based applications and work with business on functions of the application Maintain application updates and system configuration to improve efficiency Work with vendors to ensure timely support delivered Provide maintenance, upgrades, changes to applications and reports to ensure optimal reliable support.
First Hawaiian BankJanuary 2006 to January 2009Data Security Analyst II Honolulu, Hawaii
Administered control access of customer and confidential information through identifying ownership of data.
Review the security posture and determine and recommend strategies based on appropriate standards and guidelines.
Responsible for the information gathering, documentation of findings and evidence, report findings to senior managers and IT.
Experience with regulatory requirements of the Sarbanse Oxley Act (SOX) and Gramm-Leach Bliley Act (GLBA).
Key Achievements: Security policy - management Risk assessment - analysis of the organization's information security risks Compliance - ensuring conformance with information security policies, standards, laws and regulations.
Inventive Incentives IncJanuary 2004 to January 2006Senior Project Manager Alameda, California
Ensure consistency in customer response strategies through close interaction with Vendor Account Management team and internal/external customers.
Worked on application migration projects, and creating a project plan encompassing tasks, deliverables and milestones for the project.
Manage scope, cost, schedule, and contractual deliverables, which include applying techniques for planning, tracking, change control, and risk management.
January 2000 to January 2004Network IT Manager
for operations including capacity planning, budget reviews, project management and business communications.
Coordinated resources for daily support and projects; reviewed trouble tickets and responded to escalations.
Interacted with clients to determine appropriate system solutions, ensuring business requirements were met.
Developed best practice policies, processes and procedures for continuous improvement of engineering organization.
Supervised and coached 15 direct reports in 7 states; built quality global team by defining staff development areas and providing ongoing feedback.
January 1998 to January 2000LAN Engineer III/Analyst II
Supervised management and support of LAN infrastructure, desktop support resources and remote PC support services; ensured successful backups on 45 Novell servers.
Instrumental during Win 2K upgrade on LAN comprised of 4500 users.
Directed deployment of new and existing equipment for three (3) loan operation centers; utilized internal staff and balancing production support Selected as the dedicated technical support system engineer for Business Banking Executive Management team Received Recognition Award for Technology Services and Delivery; premier level of recognition presented to only 1% of WFB employees each year.
Managed technical support and maintenance activities on all production systems and networks for 250+ users.
Created and executed detailed strategies for managing and supporting operating systems, patches, and software.
Offered recommendations for new hardware/software technologies.
Conducted system and network installations and configuration.
Communicated with customer to define business requirements and translate into project plans.
Served as primary support contact for executive and senior managers.
Key Achievements: Instituted several initiatives to improve product and service support capabilities, streamlining overall processes.
Selected to attend Wells Fargo Excellence Awards in Naples, Florida.
Wells Fargo BankJanuary 1997 to January 2004Technology Manager II/ Assistant Vice President San Francisco, California
January 1997 to January 1998System Support Analyst
Recruited to manage administration and technical support for the Business Banking Group; responsible for performing application support for all business units on BBG LAN.
Interacted with customers, resolving desktop issues including internal applications, hardware/software problems, and network connectivity issues.
Consistently met or exceeded established service level agreements (SLA) regarding customer expectations.
Promoted from System Support Analyst to LAN Analyst/Engineer within 1 year.