senior site inspector resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Results-driven Management professional with 15 plus years of experience in Client and Customer operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.

  • Multi-Unit Operations Management
  • Incidents Management
  • Policies and Procedures Implementation
  • Cost Reduction and Containment
  • Inventory Management
  • Logistics Oversight
  • Planning and Implementation
  • Staff Training and Development
  • Goal Setting
  • Budget Development and Management
  • Team Building
  • Organizational Skills
  • Data Management
  • Team Management
  • Conflict Resolution
  • Microsoft Office
  • Problem Resolution
  • Training & Development
  • Relationship Building
  • Policy Development and Enforcement
  • Performance Evaluation and Monitoring
  • Customer Service Management
  • Human Resources Oversight
  • Interpersonal Skills
01/2021 to Current
Senior Site Inspector Vpne Parking Solutions Waltham, MA,
  • Authored written reports outlining findings and site information for more than 300 sites to ascertain the legitimacy of medical businesses and entities.
  • Collected and processed data and documentation to assess compliance with state and federal requirements.
  • Initiated inspection activities at field level completing in-person observational and detailed inspections decreasing overall cycle time from requisition to fulfillment by more than 40%.
  • Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
  • Streamlined the inspection process and procedures, review inspections for discrepancies, update and correct as needed decreasing entry errors by more than 80%.
  • Plan and manage inspection travel schedule, mileage and expenses.
  • Built and maintained relationships with clients throughout assigned territory by providing attentive customer service.
10/2018 to Current
Operations Manager Centene Corporation Kahului, HI,
  • Liaised with buyers and sellers to coordinate workshops with churches, institutions and non-profit organizations with 10-50 attendees monthly.
  • Identified shared data elements and relationships between data elements and processes, people and systems.
  • Designed performance metrics to track progress and strategic business goals generating 85% in sales.
  • Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Connected with clients and developed strategies to achieve sales and customer service goals resulting in retention of more than 90% of team clients.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Manage and Maintain client CRM database and bid/proposal system for local contractors and service providers.
03/2015 to 10/2018
Team Lead Trainer Trane Ingersoll Rand City, STATE,
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
  • Trained employees on new software with minimum level of frustration and training friction.
  • Planned and delegated group and individual work assignments for trainees.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Evaluated training effectiveness by surveying trainees and managers and collecting before and after data showing training impact.
  • Planned and processed client calls for account assistance and logistical tracking of client shipments and deliveries for 50-100 client accounts daily.
  • Rotated through series of different stations based on team needs.
06/2012 to 03/2015
Office Services Coordinator Saint Louis County Government City, STATE,
  • Coordinated patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
  • Assisted with new staff orientation and training and participated in ongoing performance evaluations in collaboration with senior physicians.
  • Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
  • Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume medical practice.
  • Supported 15 providers in the medical office through coordinating all administrative operations by managing an 8-person administrative team.
  • Organized patient files and streamlined operations to improve efficiency.
  • Implemented appointment schedules and guidelines for over 60 treatment appointments daily.
10/2007 to 03/2014
Shift Leader Company Name City, State,
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Upheld company standards and compliance requirements for operations.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
05/2003 to 10/2007
Store Manager Company Name City, State,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Located operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
Education and Training
Expected in 06/2020 to to
Master of Arts: Communication Studies
Lindenwood University - Saint Charles, MO
Expected in 12/2013 to to
Bachelor of Science: Human Resources Management
Lindenwood University - Saint Charles, MO

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Resume Overview

School Attended

  • Lindenwood University
  • Lindenwood University

Job Titles Held:

  • Senior Site Inspector
  • Operations Manager
  • Team Lead Trainer
  • Office Services Coordinator
  • Shift Leader
  • Store Manager


  • Master of Arts
  • Bachelor of Science

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