Motivated A+ certified computer professional with more than 20 years of experience in computer installation, configuration, repair and maintenance. Specialized in HP LaserJet printer repair.
Excellent inter-personal communication skills. Exceptional customer service, organizational and problem solving skills. Ability to work in a fast-paced environment with multiple critical priorities.
Effective and skilled trainer with talent for providing highly informative assistance to peers, junior level personnel and clients through demonstrations and hands-on training sessions.
Excellent verbal and written communications skills; composed detailed internal manuals for utilization by staff and users. Easily establish good rapport with individuals from all backgrounds.
Deskside support at Dana Farber Cancer Institute with solid problem solving skills and customer relations. Sole hardware support for all computer laptops, desktops, printers and their peripherals for the whole Institute. Worked well without direct supervision, prioritized assignments, worked with tight deadlines and kept end-user informed all times. Licensed Technician for all HP Compaq computer models and HP LaserJet family printers.
Focused on troubleshooting and repairing any hardware-related problems. Expected to evaluate equipment and to advise customers about compatible upgrades.
Dedicated professional A+ certified offering technical support to various clients (Citizens Bank, CGU Insurance, Partners Healthcare System, and others).
Provided superior technical and computer skills in a highly advanced health care network. Prioritized in upgrading software and hardware in various hospital departments. Installation and support of computers onto the network.
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