Served 15+ years with experience in the Insurance Industry in support of customer service and organization objectives. Computer proficient in MS Office, Windows, and Payroll accounting systems. Efficient in organizing work flow and establishing monitoring and prioritizing details, on weekly and monthly schedules. Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.
Received incoming calls for issues of customers for handling and resolution. Assist agents in many aspects of computer information and issues on how to process information needed for handling their book of business. Reviewing billing for issues and explanation of billing. Determine need for processes beyond the callers ability within compliance.
Organized files, developed spreadsheets, faxed reports and scanned documents.Handled relief for the the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Handled claims from first contact to payment and/or denial of payment. Handled all inspections and payments for assigned claims and assisted the callers with needed documentation to complete repairs or replacement of vehicles or home repairs.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled incoming and outgoing correspondence.Posted open positions on company and social media websites. Hired and fired within department.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Designed electronic file systems and maintained electronic and paper files. Used medical knowledge to assist the adjuster with determining if bills that were submitted were due to injuries incurred in accidents.
Called and interviewed physicians for hospitals to determine hiring potential. Doing background checks and contracts to complete hiring of physicians for high risk areas.
In-home nursing care for terminal patients.
Worked in Kansas City, Boston and Chicago as a In-home care specialist for terminal patients.
Emphasis in Medical Terminology and Certificate in Medical Coding.
Coursework in Human Resource Management and Business Administration
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