and energetic Sales Marketing Professional with a solid history of
achievement in Travel, Events, Entertainment
and Promotions. Motivated
leader with strong organizational
and prioritization abilities. Areas of expertise include interpersonal and business
communication skills, Negotiating
skills and Problem solving.
Microsoft Excel proficiency
Time management ability
Prospecting and cold calling
Proven sales track record
Exceptional customer service skills
National account management
Bilingual in Portuguese
Cross-cultural sales background
Social media savvy
Senior Sales Representative01/2016 to Current Service Source IncNashville, TN
Completed documentation for product and service sales.
Managed a portfolio of 250 accounts, which generated $1B in revenue per year.
Cold-called prospective customers to build relationship.
Upsold add-on services to existing customers, generating incremental revenue .
Account Executive04/2012 to 01/2016 American Express Platinum Travel ServicesNashville, TN
Recommend and help customers in selecting destinations based on their preferences.
Manage sales transactions with a revenue stream of $1,570,500.02 annually 108.7% of goal with 120.4% of revenue goal.
Collect customer feedback and make process changes to exceed customer satisfaction goals.
Expertise in establishing reasonable procedure exceptions to accommodate unusual customer requests.
Experience in conceptualizing new promotional ideas, analyzing problems, and developing solutions.
Travel Adviser07/2011 to 04/2012 Travelink /American ExpressNashville, TN
Implemented sales strategies for maximum productivity.
Experienced in guiding sales activities and managing new customer accounts by establishing and building stronger business relationships and new sales channels..
Effectively built customer loyalty by placing follow-up calls for customers who reported travel issues.
Use computers for various applications, such as database management or word processing.
Resolve customer complaints regarding sales and service.
Travel Planner11/2010 to 06/2011 Loews Hotels and ResortsNashville, TN
Implemented a consultative selling approach on all inbound calls.
125,000.00 in net sales volume during an average month.
Responded to all customer inquiries in a timely manner.
Utilized expertise in providing accurate/appropriate information in response to customer inquiries.
Maintained rapport with key accounts and customers; provided accounts with superior service.
Sales Manager02/2008 to 07/2010 BrasilAirSanta Monica, CA
Managed a $250K sales portfolio while implementing/utilizing a proven consultative selling approach.
Quoted prices, credit terms, and other specifications.
Produced $25K in monthly average in gross sales.
Led team in increasing sales via consultative cross-selling, up-selling, and an activity- driven sales model.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Determine price schedules and discount rates.
Review operational records and reports to project sales and determine profitability.
Travel Agent11/2006 to 10/2007 Franklin TravelFranklin, TN
Counseled clients on travel options by providing detailed information on various destinations.
Attained sales, averaging $20,000.00 while arranging business/leisure travel for regular and walk-in customers.
Maximized tradeshow opportunities by increasing new travel business and generating new revenue; led in prospecting for customers while maintaining a superior satisfaction rating with existing clients.
Well-organized top sales producer who was consistently focused on sales via an.
aggressive sales model.
Sales Coordinator03/2001 to 10/2001 Amerisuites BrentwoodBrentwood, TN
Managed function space, exhibit hall and overall event pace.
Managed the execution of all assigned catering functions and events.
Planed and developed programs, agendas, and services according to client requirements.
Maintained monthly and yearly sales quota as directed by the Director of Sales.
Managed and coordinated catering activities associated with planning, supervising and executing functions.
Founder02/2000 to Current Women of Music Music of WomenNashville, TN
Identify and book performance opportunities for multiple female artists. Schedule multiple performances at various venues for members.
Seek out and secure promotional opportunities for female artists.
Negotiate contracts with venues, and radio.
Instructor01/1999 to 01/2001 Ambassador Institute Of TravelNashville, Tennessee
Established innovative course plans to meet academic, intellectual, and social needs of travel students.
Implemented interesting and interactive learning mediums to increase student understanding of materials.
Worked with other areas of the institute; participated in ongoing curriculum and program.
Direct of National Events 04/1998 to 11/1998 Graham Brothers EntertainmentOdessa, TX
Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
Confer with staff at a chosen event site to coordinate details.
Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.
Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
Oversaw a complete catering program.
Area Marketing Manager02/1996 to 04/1998 Media Play, Musicland GroupNashville, TN
Increased store revenue by 20% and community awareness through developing and coordinating innovative promotional and public relations events, including: music events, personality appearances, annual charity auctions, in-store video infomercials, and an in-store POP videos that promoted local musicians.
Created strategies to expand existing customer sales, which resulted in a 10% increase in monthly sales.
Verified that all merchandising standards were maintained.
Exceeded targeted sales goals by 20%.
General Manager03/1995 to 10/1995 The Travel LoungeEncino, CA
Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.
Experienced in preparing and filing financial statements such as balance sheets and income statements.
Determined staffing requirements, built relationships with industry insiders; secured ARC qualification.
Participated in meetings related to development of business strategy and promotional sales.
Confer with potential customers regarding travel options and advise customers on types of tour and travel options available.
Director of Sales-B2B01/1994 to 03/1995 Hollywood Metropolitan HotelHollywood, TN
Generated 22% increase in sales and 66% increase in tour / group room rates by negotiating reduced hotel rates for tour groups and entertainment clients.
Built relationships with key industry insiders.
Assisted employees with performance goal setting; established expectations and deadlines; evaluated closing ratios and reporting throughout the year; provided additional feedback and training.
Coordinate conferences, meetings, or special events, participate in luncheons or site.
Account Executive/Groups06/1992 to 01/1994 VASP BRAZILIAN AIRLINESEl Segundo, CA
Increased monthly sales by 25% by implementing strategies to develop existing customer base.
Researched market competitors and industry trends to identify potential new products and services.
Represent company at trade association meetings to promote products.
Confer with potential customers regarding group space and advise customers on types of fares.
Communications and Media Transportation
academic, administrative, approach, balance sheets, book, budgets, business plan, business strategy, closing, conferences, Negotiate contracts, credit, Critical Thinking, Resolve customer complaints, client, clients, customer satisfaction, database management, special events, filing, financial statements, goal setting, Director, managing, market, Marketing, materials, meetings, merchandising, negotiating, Negotiation, organizing, Problem Solving, producer, progress, public relations, Speaking, rapport, reporting, selling, Sales, staffing, supervising, Transportation, video, Well-organized, word processing, word