Results-oriented, strategic sales professional with more than10 years in the fashion industry.
Self-motivated individual, with extensive experience in sales, customer service, training and development.
Responsible for 30% of total store sales.
Constantly contributing up to 38% of the business.
Regularly keeping up with top full price stores sales in US & Canada.
Lead and develop associates including but not limited to: sales, customer service and product knowledge to improve overall performance.
Collaborate in team environment to ensure work in evenly distributed, customers are efficiently served, and revenue opportunities are maximized.
Create excellent buying experience for clients, by uncovering their needs and matching them with the proper solution.
Coordinate with respective departments to ensure timely delivery on product purchased.
Solving problems that may arrive at any time in regards of deliveries or services.
In charge of developing and mentoring new associates.
Conduct product analysis to address brand behavior to re-position, retain or eliminate brands.
Product definition which includes but not limited to, product concept, features, target markets, pricing points, position strategies and merchandising.
Oversees reconstructions and opening of new stores.
Mainly in charge of sales and customer service.
Reaching and surpassing weekly and periods budgets.
Trained and developed associates including but not limited to: sales, customer service and product knowledge to improve overall performance.
Maintained consistent presence on sale floor to address customers and employees needs.
Established solid relationships with regular clients trough a well organized client book.
Monitored RSA sales and customer service performance.
In constant communication with men's buying department in London to report customer's profiles, and make sure we carried products according to our market.
Responsible for store's sales, customer service, training and development, inventory control, loss prevention and store operations.
Conducted weekly staff meetings to ensure that every member in our team was on the same track regarding, sales performance, customer service, new arrivals, current and future promotions.
Communicated regularly with merchandising team, PR department and head quarter in Spain to maximize daily, monthly expectations.
Macy's Herald Square NY NY 2008
Departments: Hugo Boss, ICEBERG, Danna Karan, Ralph Lauren, Joseph Abboud, Calvin Klein, LaCoste.
Bally Total Fitness Retail Division 2000-2007
College of arts and Science
Major in Biology
Minor in Latin American Studies
Fluent is Spanish, wit the ability to communicate clearly and efficiently.
Exceptional multi-tasking, problem solving and effective listening skills.
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