Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Qualifications
Job fairs planning
Time management
Good judgment
Courteous demeanor
Seasoned in conflict resolution
Critical thinker
Professional demeanor
Accomplishments
Increased Mississippi State University prospective student (customer) base by 56% by expanding the North Texas market.
Successfully implemented the "Where in the World is Champ" Social Media Campaign for the Louisiana Tech University Office of Admissions and Scholarships.
Served on the Dallas Independent School District Advisory Committee for Spruce High School.
Experience
Senior Regional Admissions RepresentativeJun 2016 to Jan 2017 University of South Carolina － Columbia, SC
Represented the University of South Carolina to prospective students, as well as their parents, and high school guidance counselors located within an assigned geographic region.
Planned and implemented recruitment activities for assigned high schools in the South Texas Region which included Houston, San Antonio, and Austin.
Played a key role in helping the Office of Undergraduate Admissions to recruit, admit, and enroll prospective students.
Assisted in the recruitment and training of new and existing alumni volunteers.
College of Engineering CoordinatorNov 2015 to Jun 2016 University of North Texas － Denton, TX
Represented the University of North Texas College of Engineering to prospective students, parents, secondary school counselors and other individuals or organizations involved in the college selection process.
Directly planned and implemented recruitment activities for high schools and community colleges on behalf of the College of Engineering at the University of North Texas.
Oversaw and developed the College of Engineering Student Ambassador Program, where I coordinate a group of 14 highly motivated, dedicated, and outgoing undergraduate students who assist the College of Engineering with its recruiting efforts in numerous ways.
Apple SpecialistJul 2015 to Nov 2015 Apple － Southlake, TX
Maintained the Apple Shop in Shop in accordance with Apple standards.
Built a community of loyal Apple customers.
Delivered optimal customer service through professionalism and product knowledge.
Designed and delivered solutions-based sales demos and presentations.
Provided effective demos and presentations in a variety of environments.
Regional Admissions RecruiterNov 2012 to Mar 2015 Mississippi State University － Starkville, MS
Represented Mississippi State University to prospective students, parents, secondary school counselors and other individuals or organizations involved in the college selection process
Planned and implemented recruitment activities for assigned high schools in the North Texas Region, which includes Waco, the Dallas/ Fort Worth Metroplex, and East Texas.
Improved Growth of Students by 56% in North Texas Territory in First Year.
Developed and Implemented the Mississippi State University Office of Admissions and Scholarships Staff Retreat for over 35 people.
Served on the Dallas Independent School District Advisory Committee for Spruce High School.
Served Texas Association of College Admissions Counselors Governmental Relations committee and chair of the Communications Committee.
Served on Texas Association of College Admissions Counselors Mentorship Program from 2013 to 2014
Served as Key Note Speaker at National Association of College Admissions Counselor Conference in 2014.
Coordinator of Minority Recruitment/Admissions RecruiterMay 2011 to Nov 2012 Louisiana Tech University － Ruston, LA
Represented Louisiana Tech University both on and off campus to prospective students, parents, secondary school counselors and other individuals or organizations involved in the college selection process.
Counseled prospective applicants on the admissions process and opportunities at Louisiana Tech University.
Coordinated and contributed to the success of various student visit programs designed to recruit targeted prospective applicants to Louisiana Tech University, including collaboration with the Office of Minority Affairs.
Planned and implemented recruitment activities for assigned high schools and territories, including travel to various locations in the state of Louisiana and four surrounding states.
Supported the Office of Admissions in developing and implementing Student Recruiting policies and procedures.
Planned and launched innovative, creative and effective communications campaigns, such as "Where in the World is Champ", which resulted in an increased awareness of Louisiana Tech University by means of social media.
Corporate Event InternApr 2011 to Apr 2011 National Basketball Association Development League － Dallas, TX
Assisted Texas Legends Basketball Team at a Community Outreach Event.
Allowed to develop sponsorship and event management skill.
Partnered successfully with key title sponsors to produce Texas Legends Community Outreach Event.
Corporate Sponsor/ Game Day Operations InternMay 2010 to Apr 2011 Louisiana Tech Sports Properties － Ruston, LA
Assisted in Game Day Operations, Sponsorship, Corporate and Local Business partnership management for Louisiana Tech University Athletics and Learfield Sports Properties
Development of key partner relationships.
Allowed to develop necessary management skills under professional mentorship.
Orientation LeaderFeb 2009 to Feb 2010 Louisiana Tech University － Ruston, LA
Responsible for leadership and support of incoming freshman Students.
Competed with over 200 individuals to be selected as one of the final 12 to represent the University in this influential role.
Coordinated and executed events and activities for assigned groups of up to 40 students.
Interacted and communicated with Students, Parents, Organizations, and Staff through the Orientation process.
Assistant Youth DirectorMay 2006 to Aug 2008 Argyle Methodist Church － Argyle, TX
Worked in a productive team setting to support Middle and High School Youth in Denton County
Successfully implemented and planned Summer Camps and Community Outreach Programs for both Middle and High School Youth.
Education
Bachelor of Arts, Speech Communications2010Louisiana Tech University － Ruston, Louisiana
Speech Communications Degree 2010
Emphasis in Mass Communications and Public Relations
Coursework in Public Relations, Promotions Management, Mass Media, Interpersonal Relationships
Director of Student Affairs for Louisiana Tech Student Government
Coordinated and Planned Louisiana Tech University Homecoming Week in 2009
Professional Affiliations
Served Texas Association of College Admissions Counselors Governmental Relations Committee and chair of the Communications Committee.
Served on Texas Association of College Admissions Counselors Mentorship Program from 2013 to 2014
Served as Key Note Speaker at National Association of College Admissions Counselor Conference in 2014.
Interests
Currently Serving as a mentor in the Big Brothers/ Big Sisters Organization for 5 years
Volunteered as head youth football coach for the Allen, Texas Youth Football League.
Volunteered in the Habitat for Humanity organization for 4 years.
Skills
People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills.
Personal Service:Product Development, Project Management, Scheduling, Training, Account Management, Business Development, Client Relations, Communication Skills, Creative Problem Solving, Customer Service, Hospitality Environment, Multi-Task Management
Additional Information
Currently Serving as a mentor in the Big Brothers/ Big Sisters Organization for 5 years.
Volunteered as head youth football coach for the Allen, Texas Youth Football League.
Volunteered in the Habitat for Humanity organization for 4 years.
