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Senior Project Manager - Compliance Resume Example

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SENIOR PROJECT MANAGER - COMPLIANCE
Summary

Highly skilled Project Manager with more than 15 years working in cross-functional environments in the U.S. and abroad. Successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.

Highlights
  • Global and strategic sourcing
  • Budgeting and forecasting
  • Process improvement
  • Risk management
  • Results-oriented
  • Multi-unit operations management
  • Relationship building
  • Project development and lifecycle
Accomplishments
  • Saved [Company name] $[Amount] in fees and fines by [Action taken].Boosted company sales by [Number]% through an innovative [Strategy type] strategy.Secured more than [Number]% of bids quoted, resulting in a [Number]% increase in company revenue.Streamlined and improved marketing tactics, which reduced company costs by [Number]% and increased market share by [Number]%.
Experience
Senior Project Manager - Compliance05/2015 to 03/2016MoneyGram InternationalSan Diego, CA

Managed a project budget of $[Amount].

Boosted [Positive outcome] by [Number]% by [Action taken].

Defined project deliverables and monitored status of tasks.

Defined project deliverables and monitored status of tasks.

Drafted action plans and led meetings with department executives to review project status and proposed changes.

Delivered status reports to stakeholders for budgeting and planning purposes.

Collaborated with cross-functional teams to draft project schedules and plans.

Monitored costs, timescales and resources used to achieve [Goal].

Monitored team progress and enforced deadlines.

Served as the single point of contact for project scheduling and changes.

Developed slide presentations and other forms of media to present project progress to the executive team.

Partnered with [Department Name] and [Department name] to address [Issue description].




  • Lead multiple Corporate Banking Regulated Projects: Agent Data Remediation, Agent Due Diligence, Transaction Monitoring, Suspicious Activity and Alert Reports and Agent and Compliance Officer Training Executed on any element of the compliance Program (Policies/Procedures, Money Laundering awareness, Fraud awareness etc.).
  • Coordinated workflow with multiple partners from the business, Senior Executive, Law Department, Risk Officers and Monitor organizations, and identified and coordinated the business team on key metrics, risk items, and escalation thresholds across the business to implement regulatory monitoring, and reported on those results Ability to identify potential compliance and risk issues and make recommendations to senior managers Work directly with Senior business and IT managers, attorneys in the Law Department and subject matter experts to solicit feedback and input on projects, issues and processes.
  • Ability to lead corporate compliance programs, including risk assessments, testing and monitoring, training, policy/procedure development, and implementation of new products and business processes Develop, review, and revise key compliance policies and procedures (including both programmatic materials and business policies and procedures) Develop, review and revise training materials related to compliance risk (including both compliance-initiated training and business-initiated training for and Agent, Employee Onboarding and Refresher courses.
  • Ensure that compliance training is well-tailored and well-targeted to high-risk agents in order to ensure that the training is both effective and efficient Assist lines of business (across the global enterprise) with gap assessments related to new or revised laws and regulations, and significant new industry-relevant litigation or regulatory matters Lead the business and IT teams, Legal Counsel and subject matter experts to create compliance documentation for Department of Justice and Monitors.
  • Promote a risk-aware culture; ensured efficient and effective risk and compliance management practices by adhering to required standards and processes Classes Taken: Dodd Frank Training Refresher, Privacy and Security Awareness Refresher, Employee Anti-Money Laundering AML Accountability Training, Anti-Bribery/Corruption Employee, and my team developed: Identifying and Reporting Suspicious Activities, Mandated Reports, Recordkeeping and Regulations, Stopping Agent Fraud, Stopping Consumer Fraud.
Senior Project Manager/Program Manager04/2012 to 02/2015TCS Consultancy ServicesSt Edison, NJ
  • Managed a project budget of $[Amount].
  • Boosted [Positive outcome] by [Number]% by [Action taken].
  • Defined project deliverables and monitored status of tasks.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Delivered status reports to stakeholders for budgeting and planning purposes.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Monitored costs, timescales and resources used to achieve [Goal].
  • Served as the single point of contact for project scheduling and changes.
  • Developed slideshows and other forms of media to present project progress to the executive team.
  • Updated and managed [Number] project databases.
  • Partnered with [Department Name] and [Department name] to address [Issue description].
  • Developed new analytics tool to allow senior management to understand the impact of each project.
  • Executed proof of concept implementations to validate product feasibility.

  • Lead multicultural Global Project Teams for 1M - 24 Million dollars Projects for fortune 500 companies (Banking, Mortgage, Healthcare and Retail,) to successful completion for CRM and Call Center (workflows, configuration, agent console, communities, case management, web chat, sales console, reporting, knowledge management, mobile app) and Customer Digital Experience Business Transformation (using Salesforce.com, Siebel, Oracle and other applications).
  • Using Program and Project Management Tools (Project Plan, Schedule, budget, Gap Analysis, Solution Alternative Analysis, Data Process Flows, weekly status reports, Project Review Summary, assesses risks and mitigate issues, change management, hands on and team oversight of design and development, screen review with clients, change management) Lead communications between all levels, business, IT, team, vendors and other involved departments and was the liaison between business and vendors, IT and TCS sales team Identify and build successful client solutions, work collaboratively across TCS' services and operating groups to bring the right resources to bear.
  • Lead multiple work streams (including 3rd party vendors, off shore teams and client teams) in all phases of creating end-to-end solutions, including ideation, analysis, blueprinting, design, build and delivery.
  • Work with clients to effect actionable and immediate change.
  • Help identify and develop client relationships and new business opportunities.
  • Recommend best practice recommendations and guide clients through transformational programs on a global scale.
  • Develop insightful analysis and candid recommendations when faced with ambiguity.
  • Scope and frame engagement approaches, design and drove insightful analysis, and delivered implementation recommendations.
  • Present analysis and recommendations to clients, from day-to-day contacts up to C-level management.
  • Oversight relationships with third party vendors and agencies.
  • Lead and contributed actively in firm and practice development initiatives/intellectual capital.
  • Train/mentored other consultants and business analysts.
Senior Project Manager06/2011 to 05/2013CIBER IncDenver, CO
  • Managed a project budget of $[Amount].
  • Boosted [Positive outcome] by [Number]% by [Action taken].
  • Defined project deliverables and monitored status of tasks.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Delivered status reports to stakeholders for budgeting and planning purposes.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Monitored costs, timescales and resources used to achieve [Goal].
  • Monitored team progress and enforced deadlines.
  • Served as the single point of contact for project scheduling and changes.
  • Updated and managed [Number] project databases.
  • Audited [Number] work plans per [Time period] and offered recommendations for improvements.
  • Partnered with [Department Name] and [Department name] to address [Issue description].
  • Developed new analytics tool to allow senior management to understand the impact of each project.

  • Lead CRM Sales and Service business project requirements analysis and design sessions and turn them into business solutions, and lead customer project team in all phases of the projects, Executive objectives and success metric, created technology roadmap, created and maintained global project plan, scheduling, work breakdown structure, weekly status reports, construction, and test, cut-over, assesses risks and mitigate issues, incident management, problem management, release management and change management etc.
  • for all countries.
  • Manage customer's expectations and project deliverables as set forth in the Statement of Work (SOW) to ensure successful delivery of the project.
  • Global Internal Salesforce.com project rollout to eighteen countries, managing team of ten onshore and offshore consultants Hands on design and analytics work when needed as advisor or mentor new implementation team.
  • Salesforce.com Subject matter expert for the project team for solutions, designing and implementing of the application working closely with business customers from all eighteen countries to assess feasibility, complexity, and scope of new capabilities and solutions of legacy systems and differing integrations.
  • Work with internal and external organizations solving complex problems aligning all international and North American business needs.
  • Ensure quality and consistency of design, development, testing and integration testing cycles and deliverables, adhering to Architecture, PMO, and compliance guidelines.
  • Collaborate with architecture teams to ensure consistent solution design in direct support of business objectives and executive success metrics.
  • Manage expectations with business and IT stakeholders in terms of deadlines and scope and bring eight-month project in on time and on budget.
  • Actively participate in the change management process and the deployment and testing of solutions to the production environment.
  • Train System Salesforce.com Administrators on how to administer and design the Salesforce.com system and as tier-two support moving forward.
  • Create training documentation: (Train-the-trainer presentations, teaching notes, quick tip cards, custom Camtasia videos and custom end user documentation.
  • Ensure technical documentation is kept up to date (workbooks, process diagrams, system information, technical documents, training documentation, support documentation).
  • Solid functional knowledge of Customer Support functionality.
  • Creation of global support documentation to support eighteen countries, international and domestic.
  • Create support scripts for the Tier-one Support Team and train them on how to support the users for an ongoing basis.
  • Roll out Global training and support plan to IT and global Call Center.
  • Recommend and influence purchase of third party global marketing tool.
  • Create and present a CRM Strategy Roadmap for 2012 and 2013 for a large Hospital and Health Plan customer successfully Work with Sales team on consulting estimates, State of Work, build RFP's for CRM engagements.
  • Excellent verbal and written communication, interpersonal, conflict resolution, and customer service skills with global internal and external customers.
Senior Consulting Project Manager11/2007 to 05/2011Oracle America, IncSan Mateo, CA
  • Managed a project budget of $[Amount].
  • Boosted [Positive outcome] by [Number]% by [Action taken].
  • Defined project deliverables and monitored status of tasks.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Delivered status reports to stakeholders for budgeting and planning purposes.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Monitored costs, timescales and resources used to achieve [Goal].
  • Monitored team progress and enforced deadlines.
  • Served as the single point of contact for project scheduling and changes.
  • Developed slideshows and other forms of media to present project progress to the executive team.
  • Updated and managed [Number] project databases.
  • Audited [Number] work plans per [Time period] and offered recommendations for improvements.
  • Partnered with [Department Name] and [Department name] to address [Issue description].
  • Developed new analytics tool to allow senior management to understand the impact of each project.
  • Executed proof of concept implementations to validate product feasibility.

  • Lead and defined Project Requirements with for fortune 500 customers to assess feasibility, complexity, and scope of new capabilities and business solutions, Gap Analysis, Solution Alternative Analysis, Data Process Flows, weekly status reports, Project Review Summary, assesses risks and mitigate issues, hands on and team oversight of design and development, screen review with clients, change management, data mapping and data conversions Project management role experience across multiple Solution Center projects with ability to make complex judgments.
  • Oracle's CRM global delivery expert.
  • Engagement manager and/or Project Manager for all CRM global rollouts for Banking, Mortgage, Insurance and Retail customers, aligning complex business issues with multiple integrations to new smooth business process and solutions increasing ROI and stability globally Teams up to seventeen consultants both onshore and offshore Proven ability to create and successfully align CRM Strategy Roadmap with corporate business strategies for fortune 500 companies Subject matter expert of Oracle CRM OnDemand application and knowledge experience in solutions, standardization of processes and methodologies, designing, implementing and integrating with ERP, (Sales, Marketing, Service, Call Center, Analytics, Mobile, Partner Relationship Management, integration, configurator applications and other applications Hands on architectural design or report design work when necessary along with close eye on testing of application prior to the customer viewing the design or changes Manage Project budgets up to two million along with other small projects Proven ability to lead Executive Steering committee meeting to deliver monthly project updates, discuss process and change management and to receive feedback on Executive decisions needed Proven ability to work easily with and manage expectations with business and IT stakeholders in terms of deadlines and scope Collaborate with architecture teams to ensure consistent solution design and integration in direct support of business objectives Ensure quality and consistency of design, development, testing and integration testing cycles and deliverables, adhering to Architecture, PMO, and compliance guidelines with hands on involvement Manage and collaborates with team on technical quality gates for design, integration testing, and deployment Ensure that technical documentation is kept up to date i.e.
  • workbooks, process diagrams, system information, technical, and support and training documents Define best practices and technology roadmaps for customers and ensuring alignment of technology roadmaps to business their business objectives Ensure that all capabilities delivered align with original business objectives, service levels, IT strategies, and design intent and keep them on schedule and on time Work with Sales team in the pre-sales cycle as solution architect for projects from 90K to 2 million, created demo environments for complex sales to assist in closing the deal, created formal proposals and estimates and also gave suggestions and estimates for phase two and three.
  • Work closely with legal on any revisions as requested Collaborate and maintain working relationships with appropriate technology vendor contacts and peer company contacts.
  • Travel to client sites and provide remote support to clients for implementing one or more software business solutions.
  • Manage schedule and scope; match project plan and estimates to deliveries and actuals; communicate SOW change consequences and trade-offs Define & manage project schedule including deliverables, implementation dates and timelines.
  • Manage customer's expectations and project deliverables as set forth in the Statement of Work (SOW) to ensure successful delivery of the project Review and approve all project deliverables throughout each project.
Senior Project Manger07/2007 to 11/2007Corpra SoftDallas, TX
Senior CRM/Call Center Project Manger01/2006 to 07/2007Ninthwave Consulting GroupSan Francisco, CA
Senior CRM and Call Center Project Manager01/2003 to 01/2007LTS OutsourcingSan Francisco, CA
Vice President of Professional Services01/2002 to 01/2003Castle CRM LLCNew York, NY
Vice President of Professional Services01/2001 to 01/2002MarketLynxSan Ramon, CA
Vice President01/1997 to 01/2001Lead Track Systems/EpartnersSan Mateo, CA
Education
Masters of Management of Information TechnologyUniversity of OregonPortland, OR

Operations and Quality Management coursework

Bachelor of Arts of Management of Human Resources12/1991George Fox CollegePortland, OR

Coursework in Business, Management and Communications

Business Associates12/1990Mt. Hood Community CollegeGresham, OR

Managerial Statistics and Management Communication coursework

Certifications

PMP Certification #1089036 (current)

Oracle Project Management Certified Global Level 5

Microsoft Certified Technology Specialist MS Dynamics CRM 2011 Applications, MB2-868 (2/3/12) & MS Dynamics CRM 2011 Customization and Configuration (3/6/12)

Oracle CRM OnDemand Certified Implementation Specialist

Salesforce.com Certified Implementation Consultant 2010

Salesforce.com Partner Workshop Certified 2007




Skills

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Resume Overview

Companies Worked For:

  • MoneyGram International
  • TCS Consultancy Services
  • CIBER Inc
  • Oracle America, Inc
  • Corpra Soft
  • Ninthwave Consulting Group
  • LTS Outsourcing
  • Castle CRM LLC
  • MarketLynx
  • Lead Track Systems/Epartners

School Attended

  • University of Oregon
  • George Fox College
  • Mt. Hood Community College

Job Titles Held:

  • Senior Project Manager - Compliance
  • Senior Project Manager/Program Manager
  • Senior Project Manager
  • Senior Consulting Project Manager
  • Senior Project Manger
  • Senior CRM/Call Center Project Manger
  • Senior CRM and Call Center Project Manager
  • Vice President of Professional Services
  • Vice President

Degrees

  • Masters of Management of Information Technology
    Bachelor of Arts of Management of Human Resources 12/1991
    Business Associates 12/1990

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