Highly engaged Senior Project Manager and Lean Six Sigma Black Belt with over twenty years of experience in team leadership, operations excellence and financial performance. Hands-on experience leading large, cross-functional projects that drive revenue growth and profitability. Demonstrated success in Continuous Improvement, Financial Management, IT Partnerships, and Inter-department leadership. Strong communication skills with the ability to forge relationships with professionals at all levels, and bridge the gap between business and analytics to drive best practices. Champions a culture that strives for client satisfaction, teamwork and innovative ways of delivering business value.
Project Management & Implementations
Reporting & Analytics
Quality Improvement Initiatives
Continuous Improvement (CI) Coach/Lead
Coaching & Team Development
Credit, Process Improvement
Customer satisfaction, PROJECT MANAGEMENT
Delivery, Quality Improvement
Financial Management, RFP
Accounting, Government, SIX SIGMA
Premier, Help Desk, SLA
Agile, Information technology, Staffing
ASP, IP, Systems integration
Billing, IVR, Teamwork
Budget, Team Development, Telephony
Business Process, Team leadership, Upgrade
Business strategies, Leadership, Upstream
C, Legal, Validation
Cash flow, Managing, VoIP
Strong communication skills, Enterprise
Continuous Improvement, Executive Presentations
Client, Product Management
Customer service, Quality
Senior Project Manager, 01/2020 to 07/2020 Friday Health Plans Inc. – Denver, CO
Managed and led multi-disciplinary design team throughout development and contract document phases.
Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Kept project on schedule and within budget while serving as project leader.
Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
Continuous Improvement Manager, 03/2017 to 11/2019 SAFEbuilt, LLC – Loveland, CO
Leading the industry in providing Community Development Services for Municipalities and Commercial Development.
Leverages experts in the Construction Industry to Inspect building construction, review architecture plans to insure safety and compliance with State and Local building codes.
Recruited to create a Lean Six Sigma team and Continuous Improvement culture across the enterprise.
Served as consultant to C-suite and Leadership team for project initiatives.
Led large solution teams – aligning, implementing and monitoring business strategies to improve performance.
Designed and launched company-wide Lean Six Sigma eLearning initiative providing Yellow, Green and Black Belt training and certification program utilizing 3rd party platforms and ASQ certification.
Mentored 1 black belt and 2 Green belts through training, project completion and certification.
Planned and executed cross functional Projects and Process Improvement initiatives focused on cost savings and cost avoidance.
Managed operational savings of $0.4 M in 2017 and $1.6M in 2018, tripling the team goal.
Redesigned Key Performance Indicators, Dashboard, and created service utilization standards.
Partnered with Operations stakeholders to identify, create and launch an Operations Playbook that identified roles and responsibilities, best practices and Key Performance Dashboard reporting.
Process mapping and Standard Operating Procedures.
Value Stream mapping and efficiency opportunities for the invoice and cash application process.
Established project roadmap standards, scoring/prioritization standards and savings validation process.
Delivered Projects on time and budget by organizing and effectively managing project resources.
Guided cross functional teams from project inception through sustainable delivery of objectives.
Leadership of the PMO office with regional Continuous Improvement Specialists and Project Managers supporting operational efficiency and project management initiatives across the company.
Created electronic time tracking process and systems integration to eliminate manual time card process and optimize management visibility/control over payroll process.
Managed ERP system requirements and upgrade with close relationship with Finance, IT and Operations to successful on time launch using project management, governance, and integrating Agile and Lean practices.
Senior Project Manager, 01/2006 to 01/2017 McKesson Corporation – Westminster, CO
Leading global US and International Healthcare company distributing pharmaceuticals and providing health information technology, medical supplies, and care management tools.
Lean Six Sigma:.
McKesson Certified Lean Six Sigma Black Belt: Managed projects which have shown a combined net savings of over $3M in the first year of project completion (validated by independent Finance review).
Created process flows, staffing plans and support structure to redesign the Nurse call process, utilizing 3rd party vendor to route patient calls, doubling Nurse Productivity and increasing profitability by $900k.
Launched an online Catalog of supported services and SLA's that included an application and software to optimize efficiency in researching customer inquiries reducing O&M cost by 30%.
Optimized IT Help Desk operations process: creating performance reporting, improved 1st call resolution and quality metrics.
Project resulted in improved customer satisfaction and retention of $2.5M / Mo.
Launched data quality checks in upstream systems, identifying billable services not previously invoiced and generating additional revenues of $540k.
Implemented an Intelligent Voice Response (IVR) product which automated the patient communication process, increasing patient contact rates and eliminating wasted time - became core product offering.
Honored as 2013, 2010 and 2008 winner of Six Sigma award company-wide for the most innovative process improvement.
Led project management efforts to create a Center of Excellence (COE) across 22 McKesson Technology Finance teams, maximizing resources and standardized process controls.
Developed root cause analysis for invoice adjustments and established a KPI dash board and control reports to insure data quality issues would not re-occur and improve service delivery.
Partnered with Finance, Legal and Product Management to provide standard contract language options.
Enabled process consistency, minimizing errors, amendments and increasing customer satisfaction.
Developed a long-range Billing Forecast model to accurately project cash flow impacts on annual billing of $3 Billion per year across 20 business units.
Achieved 98% accuracy, turning concept into reality.
Sr. Manager, 01/1998 to 01/2006 Century Link Communications – Broomfield, CO
Level 3 Communications, now CenturyLink, is a premier global communications provider, that provides communications services to enterprise, government and carrier customers.
Developed team of Billing and Service professionals (which included 5 managers and 30 staff) responsible for invoice accuracy, providing customer service and resolving global billing disputes.
Executed integration of Billing and Dispute process for M&A of revenues in excess of $1B per year resulting in reductions in operating expenses of approximately 30%.
Managed financial audits which led to the recovery of $2M in billing.
Negotiated high risk billing disputes without write-offs, resulting in $4M of cash receipts.
Achieved highest ranking in Managerial effectiveness within Finance and Accounting.
B.S: FinanceUniversity of Maryland - College Park, MD