SCRUMStudy® & ITIL® Certified Project Manager with nearly 20 years' leadership experience
in IT-centric, enterprise level infrastructure projects; A solid history of problem
solving, team building, cross-functional team supervision, strong interpersonal
skills with internal and external stakeholders. Planning & managing
multi-million dollar projects aligning business goals with the latest
Crisis & Risk Management
Vendor Relations / Management
Full Life Cycle Project Management
Team Building & Mentoring
Business Requirements / Analysis
Identify & Define Project Plan / Scope
Project Reporting / Documentation
Vendor Relations / Management
Cross-Functional (Matrix) Management
Best Practices / Policies & Procedures
Senior Project Manager03/2014 to CurrentCharter Communications Bright House NetworksRiverview, FL
National Telecommunications ProviderOrange County Public Schools
Accountable for Network Engineering and Operations project outcomes while providing consistent, high-quality management services based project management processes and standards.
Apply a combined approach of project management methodologies with PMBOK as the foundation.
Work in collaboration with project sponsors (senior management level and above) to meet project goals with regular status reporting presented to executive level management.
CMTS Infrastructure Upgrades: $30M initiative to migrate HSD/Video services from current distribution platform to a Next Generation (Cisco cBR-8) converged cable access platform.
Cross-functional supervision of multiple internal teams as well as extensive vendor management.
Enterprise-wide ACD Consolidation: $3.5M project to upgrade and consolidate Avaya architecture in order to combine the autonomous voice platforms in Tampa and Orlando & set the stage for one global Call Center that can create operational efficiencies for customer care teams and allow us to create a more resilient model architecturally while integrating better support and service delivery opportunities.
Lead Project Manager for BHN's highest revenue customer (greater Orlando area).
Project consisting of integration of 100+ schools and administrative offices.
Conversion of customer Hosted Voice services to the Bright House network.
Oversight of multiple project sub-teams to include vendor management.
Hosted Voice Business Class Phone Services Migration: $2.5M effort to migrate from existing Cisco BTS10200 platform (end of life) to a new Alcatel-Lucent TAS platform.
Significant focus on project cost reduction through significant vendor management and coordination with Bright House engineering teams.
Oversight of equipment procurement, lab/test environment builds, testing and turn-up of production environment.
Design and deploy a new Hosted Voice platform in the legacy Time Warner Cable Data Center in Peakview, Colorado to provide Geo-Redundancy for Hosted Voice services.
Project includes the purpose of new gear and multi-vendor management.
Operations Project Manager11/2012 to 09/2013Corinthian Colleges IncTampa, FL
Selected to incorporate PMBOK methodology experience into existing blend of PM methodologies and develop project governance (MS Project, SharePoint) and best practices to an up-start Project Management Office for CCi (Everest University) Online Division including oversight of new initiatives designed to streamline division practices, generate revenue and/or cut costs.
Manage team of 25+ in a program to migrate entire online division (330 courses - 30,000 students) from traditional textbooks to e-Textbooks involving substantial vendor management including book publishers and content delivery providers.
Manage project team of 35+ through initiative to redesign the CRM tool, Talisma; database used by enrollment, continuing and career services teams to monitor student interactions and progress.
Lead team tasked with converting business practice of performing criminal background checks on all Justice Program students to self-attestation and subsequent auditing procedures with extensive vendor and compliance management.
Facilitated project management segment of week-long leadership excellence training designed to promote the value of PMO to various organizations within the corporation.
for multiple levels of Managed Services product offerings including multi-million dollar projects of various technologies (MPLS, VoIP, IP/PBX, Security Services, etc.) with over 100 enterprise-level projects completed.
Manage multiple concurrent projects to include.Develop project plan and actively lead internal sales, technical, and external teams of 15+ to complete project goals within project timelines.
Monitor & Control all project phases from initiation to closure while mitigating risks and overseeing change management and communication procedures.
Lead trainer for the integration and coaching of a new team of 20+ Verizon project managers in the Tampa region.
Test panel member in the conversion to Clarity Database as major project tracking tool.
Education and Training
PMP - Project Management Professional Certification 2006 - Current
*PMI Cert. #434444
*Member PMI - Tampa Bay Chapter
*SMC - SCRUM Master Certification 2015 - Current
*ITIL v3 Foundations Certification 2010 - Current
*SCMS-A - Certified Marketing Strategy Associate 2016 - Current
*SCDM-A - Certified Digital Marketing Associate 2016 - Current
Associate of Arts: Business2011University of PhoenixBusiness
ACD, administrative, streamline, AGILE, approach, auditing, Avaya, book, BTS, Cable, Call Center, change management, Cisco, coaching, compliance management, content, Conversion, cost reduction, CRM, customer care, Database, delivery, Documentation, senior management, focus, Full Life Cycle, Functional, IP, ITIL v, Team Building, leadership, Marketing Strategy, Marketing, Mentoring, access, Excel, MS Office Suite, Office, Power Point, MS Project, SharePoint, Word, Migration, Enterprise, Network Engineering, network, Networks, Next, PBX, Policies, processes, procurement, progress, Project Management, quality management, reporting, Risk Management, sales, SCRUM, Six Sigma, supervision, telecommunications, Phone, trainer, Upgrades, upgrade, vendor management, Vendor Relations, Video, Visio, VoIP