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Senior Project Manager Resume Example

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SENIOR PROJECT MANAGER
Skills
  • IT MANAGER
  • IT Project Management QA Management IT Service Management
  • Summary
  • Over 20 years of progressive leadership experience as an IT Manager.
  • Team Leadership
  • Software Development Methodologies
  • Project Management
  • ITIL Best Practices
  • System Integration
  • Change Management
  • Application Support
  • Managed File Transfer
Experience
03/2016 to 09/2017
Senior Project Manager
  • Responsible for successful delivery of client projects against contracted expectations.
  • Significant projects include migrating customers to AWS, and implementing EMV for POS.
  • Conduct project scoping, contract reviews, resource planning and budgeting.
  • Manage complex, enterprise and technical projects.
  • Develop project plans.
  • Monitor project progress.
  • Identify and facilitate the resolution of issues to ensure project success.
  • Manage cross-functional resources to project delivery, including Software Engineering, DBA's, Network Admins, and DevOps.
  • Conduct project review sessions with clients.
  • Assist in managing client relationship.
  • Track project budget against actuals.
  • Familiar with JIRA, Confluence, Smartsheet, MS Project.
02/2015 to 09/2017
Salesforce
02/2015 to 03/2016
QA Manager
  • Responsible for the overall processes that ensure quality software releases for customers.
  • Manage the testing efforts of 17 Quality Engineers that were members of 4 Development teams in a matrix reporting structure.
  • Manage team of System Integration testers in addition to functional Component testers.
  • Represent quality to customers by providing test coverage and metrics reports.
  • Develop QA metrics.
  • Serve as escalation point for customers and QA Engineers.
  • Define testing standards and processes.
  • Ensure documentation of test results.
  • Monitor progress of test case execution and ensure percentage complete meets requirements.
  • Identify areas of risk.
09/2012 to 02/2015
Manager of OperationsPoulton Associates, Inc
  • Responsible for the coordination of management projects, analysis and improvement of policies and procedures and management of operational staff.
  • Proposed and implemented Agile methodology for software development projects.
  • Write SQL queries for monthly reporting.
01/1994 to 01/2012
Manager
  • Manage a team of 15 software engineers responsible for automating batch processes including external and internal secure file transfers.
  • Responsible for the development and support of all managed file transfer processes enterprise-wide for a $12 billion company.
  • Established standards and best practices for code development allowing for the successful tracking of over 2 million files per month.
  • Proven ability to implement strategies for process improvement as demonstrated by increase in implementations of 33% while decreasing error ratio from 5% to 2.65%.
  • Direct the daily operations of the team, established priorities, managed workload, set deadlines.
  • Established departmental goals policies and procedures.
  • Responsible for troubleshooting and resolving escalated production issues 24/7 involving application support, EDI and Managed File Transfer support.
  • Manage the operational budget, expenditures and resource allocation for the team.
  • Responsible for hiring, training, coaching, performance evaluation and development of resources.
  • Provide leadership for the delivery of IT projects including scope definition, resource allocation, priority setting, scheduling, status reporting and post-implementation review.
  • Managed multiple mid-sized projects from concept to delivery, including application integrations and server decommissioning.
  • Managed the responsibilities of the IT department for enterprise-wide PMO projects.
  • Communicated project status to project sponsors and stake holders.
  • Wrote and evaluated Business Requirements Documents and Functional Specification Documents.
  • Worked directly with internal and external customers to gather business requirements.
  • Established and maintained relationships with department heads, managers and Project Managers to solicit cooperation and improve processes.
  • Ensure that changes are implemented according to defined procedures and risk controls.
  • Implemented ITIL best practices for IT Service Management including Change Management, Software Development Methodologies and Production Support.
  • Defined gate requirements as member of team that implemented the initial enterprise Software Development Methodology.
  • Ensure that department is meeting business requirements and service level agreements (SLA's).
  • Approve all code releases for the group.
  • Responsible for verification of code quality and risk mitigation prior to implementation.
  • Conduct team code reviews and white-box testing before implementation into production.
  • Established and reported on performance and error metrics for department and staff.
  • Proven leadership skills with ability to motivate and retain employees as demonstrated by lowest turnover in the organization.
  • Managed the increasing responsibilities of the team by spearheading the integration and restructuring of departments due to company acquisitions.
02/1993 to 02/2012
Coventry Health Care
01/1993 to 01/1994
Technical Testing Specialist
  • Reviewed code specifications and used them to develop test cases.
  • Designed and executed test cases.
  • Conducted Regression, Integration and UAT testing.
  • Documented application program anomalies and steps to recreate.
  • Worked with software development team to ensure errors were resolved.
  • Assisted business experts in diagnosing technical issues and designing test cases.
09/1991 to 02/1993
ManagerFields Software Group
  • Promoted to manager of testing after successfully implementing automated testing and demonstrated ability to identify and resolve software errors.
  • Managed 8 testers for software development company which provides monthly releases of 25 modules on 7 different platforms.
  • Facilitator to testers in team environment.
  • Provided strategic direction for appropriate use of automated testing tool.
  • Recruited testing staff.
  • Provided ongoing training of testing procedures.
  • Drafted a 10-cycle general test steps document for testers.
  • Developed error metrics.
  • Provided support to Customer Service Representatives.
Education and Training
B.A: Business Administration Management Computer ScienceMinot State UniversityBusiness Administration Management Computer Science
Skills
acquisitions, Agile, budgeting, budget, Change Management, coaching, concept, client, clients, Customer Service, DBA, delivery, designing, direction, documentation, EDI, Functional, hiring, IT Project Management, ITIL, leadership, Team Leadership, leadership skills, managing, MS Project, enterprise, Network, policies, POS, processes, improve processes, process improvement, progress, Project Management, project plans, Quality, QA, reporting, scheduling, service level agreements, SLA, Software Development, Software Engineering, Specification, SQL, strategic, System Integration, troubleshooting
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Resume Overview

Companies Worked For:

  • Salesforce
  • Poulton Associates, Inc
  • Coventry Health Care
  • Fields Software Group

School Attended

  • Minot State University

Job Titles Held:

  • Senior Project Manager
  • QA Manager
  • Manager of Operations
  • Manager
  • Technical Testing Specialist

Degrees

  • B.A : Business Administration Management Computer Science

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