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Senior Programmer Analyst Resume Example

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SENIOR PROGRAMMER ANALYST
Summary

Solid analytical, diagnostic and problem-solving skills. Able to manage multiple, complex projects in a dynamic environment. Strong systems orientation. Strong Work Ethic, Service Focused, Team Oriented, Open-minded with good observation and listening skills. Forward Thinking, Ability to effectively breakdown complex initiatives into manageable basic elements.

Highlights
  • Operating Systems : Windows 2008 Server, Solaris10
  • Databases : SQL Server 2005 and 2008, Oracle 11g
  • Web/App Servers : Tomcat 5.5, Eclipse Indigo and Kepler, WebSphere 7.0 and 8.0, IBM HTTP Server
  • Languages : Core Java, XML, JSP, Servlets, Hibernate, Struts, Javascript, ASP.Net, C#
  • Testing Tools : SilkPerformer 10, QTP and Dyantrace
  • Strong decision maker
  • Complex problem solver
  • SharePoint
  • Performance and scalability optimization
Accomplishments
  • Received performance certificate 7 times for excellent performance in the current project.
  • Won Star of the Quarter Award for Excellent performance in the Dexterra Mobility project.

Experience
Senior Programmer Analyst
March 2010 to Current FIS Global － Menomonee Falls, WI
  • Roles & Responsibilities:

  • Service Delivery Lead
  • •Working closely with Performance team to Re-architect IBS Applications to increase the throughput and performance using tools like Dynatrace.
  • •Debugging the applications to find out issues and resolve bugs.
  • •Troubleshooting Production issues and working with Incident Management during the outage to make sure accurate client communication can be sent out.
  • •Document root cause analysis for critical issues and determine the permanent fix.
  • •Prepare Incident Report for production outages occurred in the environment and send it to various sensitive banks.
  • •Conduct weekly technical meetings to review the status of the project.
  • •Monitor the Incident tickets flow through Ticket Management System and make sure they are updated within defined SLA.

  • Operational Lead
  • •Working as an Operational lead and do the capacity planning for all new environment build-outs.
  • •Leading WebSphere and Oracle upgrades and coordinate activities with Solaris, Database Admin and Middleware team.
  • •Lead Disaster Recovery exercise and work closely with Business Continuity to plan all activities.
  • •Manage the Disaster Recovery environment to make sure it is functional and have same capacity as production to support the applications in the event of actual disaster.

  • Application Release Management
  • •Working closely with Change Management and leading all application releases throughout the year.
  • •Review the performance results for each application before the release to make sure the response time is within the defined SLA.
  • •Review and discuss the implementation plan to discuss the timeline of each change activity performed during the release.
  • •Identify new test cases for QA for critical defects to make sure all test scenarios are covered before the fix moves to production environment.


  • Process Initiatives
  • •Identified and created custom monitors for the applications running on WebSphere and Netscaler to send alerts on meeting the threshold value and reallocating the server load to exclude the unresponsive application server from the cluster to avoid any impact to clients.
  • •Created a Dashboard project for the management purpose to monitor all the applications in the production environment and capture the response time. It also generates a monthly SLA report on the Average Response Time of the application used by Availability Management for client reporting purposes.
  • Onsite Project Coordinator
  • •Handling all offshore team queries and making sure there is a proper transition of information.
  • •Scheduling training sessions to keep the team up to date with the current projects.
  • •Daily Scrum calls to discuss the status of projects.
  • •Review the project and defect work assigned to offshore.
  • •Assist offshore team during off hours to resolve critical production issues which requires immediate attention.
  • Achievement: Received performance certificate 7 times for excellent performance in the project.
Software Engineer
August 2007 to March 2010 FIS Global － Chandigarh, Chandigarh

Roles & Responsibilities:

•Bug reproduction and Bug fixes for Dexterra applications.

•Debugging Dexterra framework to find out and resolve the bugs.

•Testing and documenting patches for release level software.

•Handled Production down Issues for Clients like Accenture, IBM, and Verizon. Needs to work with Project Managers, Senior Developers and Senior Analysts of clients until the server start running again normally.

•Worked as an Interface between Client and Development team. Understand Client issues and explain the requirement to Development team.

•Created custom solutions for clients for their business needs.


Achievement: Won Star of the Quarter Award for Excellent performance in the project.

January 2007 to May 2007
  • Environment : SQL Server, Tomcat 5.0 Markup Language : Core Java Project Description: SmartMail gives the utility of choosing the desired delivery date.
  • Conceptualized the idea of SmartMail.
  • As a Technical Architect of the project, designed the flow diagrams and assigned the tasks to other members of the team.
  • Socket Programming is used as a Software Tool using Core Java Concepts Achievement: Won 1st prize in inter-college major project competition and the article of the same is printed on some of the daily newspapers.
Intern
July 2006 to December 2006 Virtual Wire Technologies IIT Delhi
  • JXTA Platform, SQL Server and Tomcat 5.0 Markup Language : Core Java, JSP, Servlets Project Description: To develop an interface that generates extension level billing reports based on the call records of the client's customer as well as the client's internal records.
  • Roles & Responsibilities: Application Development of P2P protocol using JXTA Technology.
  • Designed virtual overlay network which allows a peer to interact with other peers even when some of the peers and resources are behind firewalls and NATs or use different network transports.
  • Research Analysis for defining JXTA Protocols like Peer Resolver Protocol and Peer Information Protocol.
  • Designed decentralized P2P architecture Software tools used were Core Java and J2EE technologies.
  • Ensures Quality Assurance of the end product.
Education
Bachelor of Technology : Information Technology, 2007 DAV Institute of Engineering and Technology (DAVIET) － Jalandhar, Punjab, India
Certifications
Core Java certified course from NIIT, India. Sun Advanced java certified course from NIIT, India.
Skills
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Resume Overview

Companies Worked For:

  • FIS Global
  • Virtual Wire Technologies IIT Delhi

School Attended

  • DAV Institute of Engineering and Technology (DAVIET)

Job Titles Held:

  • Senior Programmer Analyst
  • Software Engineer
  • Intern

Degrees

  • Bachelor of Technology : Information Technology , 2007

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