Focused and results-driven Program Manager, offering 10 years of experience in cultivating healthy customer relationships built on mutual success. Adept at leading cross-functional teams to achieve internal benchmarks while maintaining superior customer satisfaction. Experienced in contract negotiations, communication of business and product commitments, and management of customer expectations.
Manage Cross-Functional Customer Focus Team
Develop Corporate-Wide Best-In-Class Customer Commit Report
Serve as Plant Representative in New Development and Implementation of Direct Order Fulfillment
Transfer $60M across Multiple Customer Accounts during South Dakota Plant Closure
Consistently Selected to Manage Highest Profile Accounts with Most Complex Contractual Requirements
Primary Point of Contact for Internal and External Process Audits
Develop Consistent Reporting Methods and Administrative Training to allow for Successful Delegation
Implement Standardized Reporting and Electronic Document Control System
Manage Accounts Payable and Forecast Division Expenses
Root Cause Analysis and Inter-Departmental Communication of Product Non-Conformances Administration of Quality Alerts and Engineering Changes
Administration of Quality Alerts and Engineering Changes
Completed First Year of MS Program in 2008
Planned Re-Admission in 2016
Major in Management, Minor in English | Graduated Magna Cum Laude
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