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Senior Program Manager Resume Example

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SENIOR PROGRAM MANAGER
Summary
Leading complex insurance enterprise business programs that maximize profits and relationships promote efficiency, quality and build client satisfaction. Proactive, performance-driven professional with over 14 YEARS of progressive hands-on experience in project, product, and engagement management. Diverse background in technical and managerial areas with expertise including product strategy, implementation and management of enterprise level full policy admin and claims insurance platform, voluntary benefit platform integration and management. Involved in devising strategy with cross functional stakeholders, to build robust enterprise solution for enhancing market penetration of existing insurance product portfolio. Expert in managing inter departmental stakeholder expectation to gain buy in for future strategy and solution for existing insurance platforms. Collaborate with all key stake holders across cross-functional departments to plan business and technology initiatives and implementation plan. Skilled project planning, identifying technical solutions and mitigating risks. Proven ability to manage in a dynamic environment. Experienced in creating and leading teams from multiple disciplines and creating vision, strategies and plans in midst of rapid growth and change. Heavily engaged in pre sales, requirement discussions, contract negotiations, implementation and post implementation support activities. Excellent communication, analytical skills and people management skills, exposure to onsite -offshore team management and C-level executive interactions. Manage cross functional teams across different time zones. Directly report to client CIO on all existing engagements and manage C level stake holder expectations. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Expert in agile and waterfall methodologies and maximize impact to provide the highest return on investment. Resident domain expert for P&C and Pet health insurance.
Highlights
  • MS Office Suite
  • MS Projects
  • Visio
  • Jira
  • Scripting
  • HTML/XHTML
  • Java
  • JavaScript
  • SQL
  • Database
  • Oracle 8i, 10G
  • Application Servers
  • Oracle Application Server
  • Web Logic Application Server
  • Project Methodology
  • Agile/ Scrum Framework
  • Waterfall
Experience
Senior Program Manager06/2007 to Current
Iron Mountain IncorporatedAugusta , ME
  • Responsible for day to day management of insurance enterprise application systems with DWP in the range of $250 million to $300 million, policy volume in the range of half a million and claims volume in the range of one million annually.
  • Manage Cross-discipline team of professionals including technology, operation, architects, business analyst and programmers.
  • Project portfolio management, including managing project priority, capacity planning, and forecast future workload and staffing requirements.
  • Involved in budgeting, resource management, estimation of timelines and costs involved in product development and full life cycle implementation.
  • Evaluate client service requirement and present multi year staff augmentation strategies.
  • Establish project communication plan, notify all key stake holders about progress of project status and attend IT steering committee and change management meetings.
  • Involved in strategic discussions with C- Level executives for future strategy of application development and provide enterprise level solutions.
  • Provide Strategies by working along with client partner to bring in efficiencies in existing engagement.
  • Engaged in multiyear contract negotiations for application management services and resource augmentation services.
Senior Project Manager01/2003 to 06/2007
Jacobs Engineering Group Inc.West Des Moines , IA
Bickford Senior LivingMoline , IL
  • Led enterprise level insurance platform implementation having existing DWP range of $75 to $100 million.
  • Led insurance platform data migration project from old legacy platform to newly implemented insurance platform.
  • Develop project plan, scope change document, and project risk analysis document for execution of software application, development and implementation.
  • Evaluated business user requests for building new software capabilities, conduct gap analysis, compatibility analysis and provide enterprise level software solutions.
  • Provide analytical expertise based on domain knowledge and guide project teams towards providing robust solutions for ongoing business needs.
  • Lead technology upgrade projects involving web application server, operating systems and database.
  • Lead project teams in integration of existing insurance enterprise software application with sales force, online web portals and Image right application and payment tech.
  • Engaged in risk evaluation, financial audit requirements and PCI certification of existing enterprise platforms.
  • Resident domain expert for Insurance Enterprise Application and business solutions.
Senior Project Leader03/2001 to 01/2003
Methodist Health System
  • Block No 48, D, E, F, Godrej Industries, Mumbai 400 079, India.
  • Led project team in Design, development and implementation of enterprise insurance platform with fully integrated policy admin, claims and billing modules.
  • Designed online credit card socket interface to integrate with paymentech application for online credit card and auto debit validation including nightly paymentech batch automation.
  • Mapped functional requirement specification to system specification.
  • Prepared project plans and scheduled tasks for delivery.
  • Estimated development timelines and costs involved in execution of tasks and analyzed system issues and business requirements.
  • Managed a team of 10 programmers, leading them in design, programming and quality testing of insurance applications.
  • Applied knowledge of programming techniques and computer systems to plan, develop, test and document computer programs.
  • Used Structured analysis and design to formulate plans that outline the steps required to develop programs, used flowcharts and used case diagrams to convert project specifications into sequences process by computer.
  • Tested coded, debugged programs and provided computer programming support using operating systems including, but not limited to, JAVA, XML, JavaScript, C and Oracle in a Windows XP environment.
  • Analyzed, reviewed and altered programs to increase operating efficiency or to adapt to new business requirements, recreated steps taken by user to locate the source of application problem.
  • Wrote documentation to describe program development, logic, coding and corrections, assisted programming teams and executed projects following all procedures and quality guidelines.
Education
Bachelor of EngineeringNational Institute of TechnologyCity, India
PMI-Certified Project Management Professional (PMP), 2010 Scrum Alliance -Certified Scrum Product Owner, (CSPO), 2015
Skills
Agile, application development, automation, billing, budgeting, business analyst, business solutions, C, capacity planning, change management, computer programming, contract negotiations, credit, client, data migration, Database, debit, delivery, DWP, documentation, XML, financial audit, full life cycle, functional, HTML, Image, Insurance, Java, JavaScript, Logic, managing, meetings, MS Office Suite, Windows XP, Enterprise, operating systems, Oracle Application Server, Oracle, Oracle 8i, PCI, product development, program development, coding, programming, progress, Project Management, project plans, quality, requirement, risk analysis, sales, Scrum, Servers, Scripting, specification, SQL, staffing, strategy, strategic, Structured analysis and design, upgrade, validation, Visio, XHTML
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Resume Overview

School Attended

  • National Institute of Technology

Job Titles Held:

  • Senior Program Manager
  • Senior Project Manager
  • Senior Project Leader

Degrees

  • Bachelor of Engineering
    PMI-Certified Project Management Professional (PMP), 2010 Scrum Alliance -Certified Scrum Product Owner, (CSPO), 2015

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