Senior Program Manager Resume Example

Leading complex insurance enterprise business programs that maximize profits and relationships promote efficiency, quality and build client satisfaction. Proactive, performance-driven professional with over 14 YEARS of progressive hands-on experience in project, product, and engagement management. Diverse background in technical and managerial areas with expertise including product strategy, implementation and management of enterprise level full policy admin and claims insurance platform, voluntary benefit platform integration and management. Involved in devising strategy with cross functional stakeholders, to build robust enterprise solution for enhancing market penetration of existing insurance product portfolio. Expert in managing inter departmental stakeholder expectation to gain buy in for future strategy and solution for existing insurance platforms. Collaborate with all key stake holders across cross-functional departments to plan business and technology initiatives and implementation plan. Skilled project planning, identifying technical solutions and mitigating risks. Proven ability to manage in a dynamic environment. Experienced in creating and leading teams from multiple disciplines and creating vision, strategies and plans in midst of rapid growth and change. Heavily engaged in pre sales, requirement discussions, contract negotiations, implementation and post implementation support activities. Excellent communication, analytical skills and people management skills, exposure to onsite -offshore team management and C-level executive interactions. Manage cross functional teams across different time zones. Directly report to client CIO on all existing engagements and manage C level stake holder expectations. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Expert in agile and waterfall methodologies and maximize impact to provide the highest return on investment. Resident domain expert for P&C and Pet health insurance.

Agile, application development, automation, billing, budgeting, business analyst, business solutions, C, capacity planning, change management, computer programming, contract negotiations, credit, client, data migration, Database, debit, delivery, DWP, documentation, XML, financial audit, full life cycle, functional, HTML, Image, Insurance, Java, JavaScript, Logic, managing, meetings, MS Office Suite, Windows XP, Enterprise, operating systems, Oracle Application Server, Oracle, Oracle 8i, PCI, product development, program development, coding, programming, progress, Project Management, project plans, quality, requirement, risk analysis, sales, Scrum, Servers, Scripting, specification, SQL, staffing, strategy, strategic, Structured analysis and design, upgrade, validation, Visio, XHTML