Highly-motivated community service professional skilled at case management, outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure.
Received 2006 People Choice Award
Improved follow-up rates from 56% to 89% by implementing a new procedure to track clients.
Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees.
Named top Intake Specialist in the state of Missouri for completing the most ATR Intakes, as to date over 3000.
Gained strong relationships with city and state Providers.
Screen and intake of clients in ATR program, coordinate services and track clients for 6 months. The liaison between ATR providers and ATR clients, create and edit vouchers for ATR clients. Work one on one with counselors to keep direct clients in compliance with agency and probation and parole regulations. Created training manuals for new employees. Scheduling clients and completion of follow up calls with clients.
Greeting guest that entered office answered and directed calls for a multi-line phone system. Kept apartment buildings in compliance by inspecting tenant's applications for residency. Answered calls of property mangers with maintenance issues and scheduled maintenance workers for the sites.
Screened homeless clients for Outreach program. Worked one on one with homeless clients on streets and in shelters get medical care and help to meet personal needs. Submitted Post test screening for HIV testing.
I will graduate with my Associates degree in February 2014. I will continue my schooling and graduate with my Bachelors in May of 2015.
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