Airline ticket agent, dedicated to provided friendly outstanding service to all customers.
Customer service agent for Fixed wing based operations. Handling quick turns, catering, transportation, reservations for activities within Alaska , and any additional needs required for the Corporate Jet Clients.
Owner/Operator of drive-up Coffee Shop, Highly motivated in providing quality tasting Coffee, food and excellent customer service.
Cocktail waitress who is fast, reliable, serving a multitude of different clients.
Senior Police Dispatcher/Acting Supervisor, dealing in high stressed environments, excellent oral and written skills, providing exceptional customer service with the ability to meet time sensitive deadlines, excelling at completing assigned tasked above expectations and for possessing a high level of integrity. Remains calm under extreme pressure, exceptional in problem solving issues and handle upset customers with courtesy and respect.
Communicated well and used strong interpersonal skills to establish positive relationships with customers and employees. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Developed and maintained exceptional customer service standards. Continually monitored Drive-thur and took appropriate action to ensure food quality and service standards were consistently met.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Scheduled and directed staff in daily work assignments to maximize productivity. Ordered and stocked products to insure supply was met. Prepared payroll/quarterly taxes. Interviewed and hired quality customer service oriented employees to represent my company.
Delivered exceptional, friendly and fast service.Greeted guests in a pleasant and courteous manner.Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. Great working relationship with employee's and members of the Legion Worked off and on when needed at the American Legion
Monitored the arrival, parking, refueling, and departure of all aircraft including Corporate Jets. Coordinated with airport vendors regarding fueling, ordered catering and scheduled pickup , insured all transportation needs where met. Enforced safety and security measures and protected sensitive zone areas, provided weather briefing, and monitored dispatch radio. coordinated with ramp crew for pull out of airplanes and fueling. Responded to quick-turns to insure fast and efficient turnarounds. Answered Medivac calls, transfered to appropriate Hospital, monitored call, worked with dispatch to have on call crew respond for flight within time required. Answer phones for both ERA Aviation and ERA Helicopters. Had an excellent working relationship with employees and customers.
Created and booked reservations, processed reservations, coordinated stand-bys and monitored cabin availability, checked baggage and collected baggage charges. tagged checked baggage with appropriate destination,responded politely to passenger complaints regarding ticketing and baggage handling, announced flight status updates and information about gate changes over airport's pa system, escorted passengers in wheelchairs from the terminal to the aircraft, determined flight close-out times and completed and verified flight forms.enforced safety and security measures and protected sensitive zones.
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