I am seeking a challenging program manager role that will leverage my extensive technical and business project/program management skills. I am passionate about technology, delighting customers, and helping define and build world class products/services. I have successfully driven many collaborative projects between Microsoft and global OEM (original equipment manufacturer) partners. My strengths are communication, project/program management, and working across multiple teams and partners.
Microsoft Outlook, Word, Excel, PowerPoint, Project, Sharepoint, and Visio
Senior Operations Program Manager November 2013 to CurrentMicrosoft SMSG － Redmond, WA
Managed the creation of new programs and processes in the OEM Channel.
Worked with many internal partner teams (Operations, Marketing, Policy, and Engineering) to bring to market new products and programs.
Key Achievements: Currently driving the Bill on Binding initiative (which is considered as a very large project): Managing the overall project, working extensively with cross functional teams to align on requirements and schedules while meeting expectations of external OEM partners (Acer, ASUS, Dell, HP, and Toshiba) Redesigning the existing pricing and pricing & billing model with changes in OEM Standard Terms - MLA (Master Licensing Agreement), Pricing, Ordering, Fulfillment, Billing, Invoicing and DPK (Digital Product Keys) Returns.
Influencing business and technical teams in a dynamic and ambiguous environment as part of the company's transformation.
Established Partner Launch Framework that successfully increased clarity and predictability for Windows launches by defining processes lead time and OEMs' annual device ship cycles.
Reduced the operational product launch time to market 10 - 20% faster.
Launched Windows 10 Get Genuine Kit for China which is a key Windows upgrade scenario for strategic OEM partners.
Resulted in supporting to announce Genuine Windows and Windows 10.
Senior Program Manager April 2011 to November 2013Microsoft SMSG － Redmond, WA
Demonstrated strong technical program management and leadership to make positive impact on cross-group-collaboration in OEM engineering field.
Key Achievements: Managed and drove Windows 8 and 8.1 Partner Readiness programs to enable new Windows technologies and features to OEM and ODM partners aligning with the Partner and Customer Engagement (PCE) team engagement: Delivered ADK (Assessment and Deployment Kit) Performance & Imaging and HCK trainings with documentations to MNAs scaling out to Named OEMs and ODMs for 1000+ engineers from over 100 partners in 27 countries.
Investigated and resolved 900+ customer issues through team collaboration.
Supported strategic ODMs to get their 14 devices by Windows 8 GA, exceeding the initial goal of 2 devices and increased their Windows 8 ADK (Assessment and Deployment Kit) knowledge by 23%.
Global Technical Account Manager January 2007 to April 2011Microsoft SMSG － Redmond, WA
Managed and delivered outstanding engineering services to Toshiba, NEC and Fujitsu.
Ensured to ship their products on time with Windows by supporting their deployment, unblocking critical issues, lowering support costs and improving the PC quality.
Key Achievements: Successfully shipped OEM's products with Windows Vista Gold, SP1 & SP2, Windows 7 Gold & SP1, Windows Live, IE and Bing.
Ensured partner issues resolution and achieved the 60% fix rate for Windows bugs Built a strong trusted relationship with OEMs and received 100% VSATs for the customer survey.
Increased contracts for Premier Support Services YOY totaling 1.72 million.
Drove the Velocity project to improve their PC quality.
Resulted in 20% YOY performance improvement.
Test Engineer May 2004 to January 2007Sony Electronics, Inc. VAIO － Redmond, WA
As a Sony onsite member, closely worked with Microsoft to resolve hardware compatibility issues between Sony VAIO systems and Windows.
Key Achievements: Addressed critical issues reported by Sony with Microsoft.
Provided 100% accurate reproes by maintaining and configuring required system environments with BIOS, hardware, drivers, applications and daily private builds to Microsoft for developing, testing, and fixing issues.
Closely worked with Microsoft members from OEM Engineering Services, Customer Service and Support, Windows PG & Windows SE PMs, developers and test engineers to identify and test possible solutions.
Tracked and followed up on 80 - 100 bugs monthly during Windows testing and negotiated for fix resolutions.
WA - Software Testing Certificate : 08/2002North Seattle Community College
BA : English, 03/1996Shirayuri University － Tokyo, JapanEnglish
*OEM Division "Made the Difference" award in FY2013
*OEM Division Gold Star Award in FY2010
*OEM Division Gold Star Award in FY2008
Acer, Premier, Billing, Budget, Business Case, Business Process, hardware, contracts, Customer Service, Dell, Documentation, drivers, driving, Estimating, features, functional, HP, Hiring, Imaging, IE, Invoicing, leadership, Legal, Managing, market, Marketing, Meetings, Excel, Microsoft Outlook, PowerPoint, Sharepoint, Windows 7, Windows 8, Windows, Word, NEC, Pricing, processes, Process Improvement, Program Management, quality, Reporting, Risk Management, scaling, Six Sigma, Software Testing, strategic, Strategic Planning, Toshiba, Training Delivery, upgrade, Visio, Vision, Vista