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senior operations manager resume example with 9 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

A can and will-do results driven Operations Manager bringing 10 years of customer service, administration, and human resources expertise in casual to fine dining establishments. Well-versed in performing effectively across diverse industries, including entertainment and restaurant. Proven success in areas of P&L, consistent service-oriented operations, and efficient developmental programs amongst guests and staff. Dedicated to implementing initiatives to reduce costs and cultivate a loyal customer base through exceptional experiences.

Skills
  • Human Resources Oversight
  • Hiring and Onboarding
  • Policy Development and Enforcement
  • Revenue Forecasting
  • Staff Scheduling
  • Staff Development
  • Administrative Management
  • Performance Assessment
  • Customer Service Management
  • Operations Oversight
  • Budget Control
  • Inventory Tracking and Management
  • P&L Administration
  • Food Safety Manager Certified
  • Harassment Management Certified
Experience
07/2021 to Current Senior Operations Manager G2 Secure Staff | Miami, FL,
  • Member of Executive expansion Team
  • Created a Training Program across multiple departments
  • Scheduling
  • Conducted all HR paperwork
  • Created and oversaw employee tracking systems
  • Created and managed several SOP's across multiple departments
  • Managed daily operations
  • Operated management/supervisory staff throughout daily operations
  • Cash Handling
  • Safe Counts
  • Paper product Inventory
  • Head of Guest Services department
  • Established tangible gClaireth within Guest Services departments (department testing, training, etc.)
  • Proficient in Centeredge and EMBED systems
09/2019 to 04/2021 Regional Restaurant Manager Marriott International | Louisville, KY,
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques
  • Payroll
  • Scheduling via CTUIT
  • Inventory (FOH/BOH)
  • Ordering product (merchandise, food product, beverage product, paper product, flatware, etc.)
  • Manage daily operations amongst multiple stores
  • Opened two facilities across 2 counties
  • Operate 3 facilities at a time (regionally)
  • Create specials boards
  • Provide consistent and exceptional customer service
  • Table touches/guest check-ins
  • Maintain employee Morale (employee check-ins/perform evaluations)
  • Enforce disciplinary actions as needed
  • Cash Handling
  • Safe Counts
  • Petty Cash Handling
  • Communication/hiring vendors
  • New Hire Paperwork
  • Termination Paperwork
  • HR filings/paperwork
  • Expert in Aloha POS system (NCR)
  • Successfully executed P&L reports
  • P&L reporting/reading/creating
  • Performed opening and closing procedures
05/2018 to 09/2019 Lead Server The Culinary Institute Of America | Hyde Park, NY,
  • Stepped back from management to refocus on college
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
  • Provided exceptional service to high volume of daily customers.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction
  • Greeted customers, answered questions and recommended specials to increase profits
  • Managed 40+ servers and staff members to effectively foster service-oriented environment
  • Used upselling techniques daily (Wine and Liquor specialist)
  • Micros efficient
  • Chosen to represent company in Disney Illumination Event
  • Tray service/plated service
  • Trained new wait staff team members
  • Experienced in Fine Dining Atmosphere
07/2013 to 05/2018 Assistant General Manager Gabbi's Mexican Kitchen | City, STATE,
  • Greet, accommodate, and aid guests throughout their dining experience
  • Run food, drinks, and accommodate to the overall guest experience
  • Perform Wine Service
  • Offer knowledge and pairings on wine, beer, and liquor
  • Carefully and efficiently handle money exchanges
  • Routinely perform proper food handling, safety protocols, and uphold pristine cleanliness standards (certified in ServSafe for Food Handling and Manager Systems)
  • Maintain open communication throughout the restaurant to ensure manageability in all aspects of operation
  • Write checks, input invoices via ChefTec and Quickbooks, schedule interview appointments, communicate with vendors and taste new palates for menus, input Daily Sales Receipts and record gClaireth/areas of opportunity, distribute paychecks
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Rebuilt new liquor Inventory system
  • Created new menus
  • Created new beverage ideas
  • Daily tastings to ensure consistency and quality of ingredients and integrity to the menu
  • Cash Handling
  • Safe Counts
Education and Training
Expected in 05/2012 to to High School Diploma | Lutheran High School, Orange, CA, GPA:
Expected in to to | Business Concordia University Irvine, Irvine, CA GPA:
Languages
Spanish:
Professional
Negotiated:
Accomplishments
  • Employee of the Year (2016)
  • Employee of the Year (2017)
  • Designated Representative for Disney's Illumination Event (2018)
  • Promoted to Executive Team, in less than 12-months (2021)
Certifications
  • ServSafe Manager Certified through October 2024
  • Harassment Management Certified through October 2024

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Resume Overview

School Attended

  • Lutheran High School
  • Concordia University Irvine

Job Titles Held:

  • Senior Operations Manager
  • Regional Restaurant Manager
  • Lead Server
  • Assistant General Manager

Degrees

  • High School Diploma

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