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Senior Operations Manager Resume Example

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SENIOR OPERATIONS MANAGER
Professional Summary

Enthusiastic operations leader eager to contribute to team success through hard work, attention to detail, analytical thinking and excellent organizational skills. Clear understanding of operations, franchising, business metrics and content facilitation.

Skills
  • Full Microsoft Suite-PowerPoint, Word, Excel, and Visio
  • Data visualization through Tableau and Power BI
  • Agile methodology
  • Content facilitation
  • Relationship building
  • Product development roadmapping
  • Effective leader
  • Coaching and mentoring
  • Client account management
  • Verbal and written communication
  • Interpersonal Communication
  • KPI Analyzation
  • Excellent work ethic
Work History
Senior Operations Manager07/2018 to CurrentCompany Name, City, State
  • Work with cross-functional teams to define, build, plan and execute over 30 company initiatives delivering work on-time and on-budget.
  • Collaborated with key business stakeholders to identify gaps in consumer funnel by pulling necessary data to prioritize company initiatives.
  • Lead company projects to standardize systems for franchise system of 2,700+ units by developing new technological products.
  • Lead 2,700+ unit system-wide club management software migration.
  • Developed and groomed vendor's roadmap and backlog for future functionality and platform enhancements.
  • Wrote company's first edition of Operations Manual, working with key in-field partners to collaborate on best practices.
  • Serve as Business representation on company's Data Council and Governance Board.
  • Delivered in-person training content to franchisees' by presenting large groups of attendees at company's Annual Conference, regional training events, Multi-Club Operator training, and New Franchisee Training.
  • Led business planning, developed market strategy and established direct procurement of products from social media, club management software, and customer experience vendors.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Improved brand awareness by monitoring marketing campaigns and fostering membership acquisitions and business development.
Franchise Business Consultant05/2012 to 07/2018Company Name, City, State
  • Assisted in finding operations gaps to help drive revenue within franchise and helped create relevant resources that could be utilized for organization.
  • Coached top-performing multi-unit operators in franchise through KPI analysis to grow their businesses by improving strategic operations coaching and drive profitability.
  • Awarded company-wide, peer-recognized PLEASE (2X) award for exemplary company service standards.
  • Created, planned, and facilitated three training events for multi-unit operators.
  • Built new onboarding process for newly hired Franchise Consultants.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Initiated effective sales techniques and drove product sales to over $150M annually.
  • Used consultative sales approach to understand, communicate company standards and meet customer needs.
  • Planned over three regional training events to strengthen brand initiatives and maximize outreach.
Director of Operations/ Co-owner09/2007 to 05/2012Company Name, City, State
  • Built outside-the-box systems and processes necessary to start business from ground-up and build profitability.
  • Oversaw company in all facets of business, including marketing, accounting, in-field operations, and advertising.
  • Managed, led, and coached up to four employees at any given time.
  • Successfully increased sales by 40% in one year by evolving and implementing new operational process changes.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Boosted team productivity and efficiency by leveraging top-notch communication and process implementation abilities.
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
  • Supported two field crews to maximize quality and work efficiency.
Advertising Account Executive04/2006 to 09/2007Company Name, City, State
  • Developed strong relationships with advertisers and negotiated pricing following established procedures.
  • Advised and counseled clients for best rates, positioning, and seasonal exposure. Assisted clients in developing advertising campaigns for maximum use of advertising dollars.
  • Communicated regularly with territory strategic managers for daily support and strategic planning for accounts.
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
  • Created and presented media and advertising packages to prospective customers.
  • Helped customers in determining design and layout of sold and spec ads.
  • Recognized by management for generation of $10,000 in sales during one week to surpass quota by 150%.
  • Made outbound calls to existing customers to upsell advertising packages.
Education
Augsburg University, CityMBA, Business Administration, Expected in 10/2021
Augsburg College, City, StateBachelor of Arts, Communications, 05/2006
Certifications
  • Certified Coach-Coaching Training Institute (CTI) -2019
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Resume Overview

School Attended

  • Augsburg University
  • Augsburg College

Job Titles Held:

  • Senior Operations Manager
  • Franchise Business Consultant
  • Director of Operations/ Co-owner
  • Advertising Account Executive

Degrees

  • MBA , Business Administration Expected in 10/2021
    Bachelor of Arts , Communications 05/2006

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