Network Operations / Carrier Management Engineer who solves problems and maintains business continuity by monitoring networks. Reports errors and escalates to carrier. Arranges dispatch technicians. Manages services through regular meetings with carrier.
Communication lines :SONET, ATM, ISDN, Frame Relay. BGP - Configuring BGP on Cisco Routers
CCNP - Routing - Japan
CCNP - Switching - Japan
Senior Network Engineer January 2007 to December 2014NTT America － New York, NY
Proactively monitor customer network on NMS and perform 1st level trouble isolation.
Open trouble ticket with US local carriers to troubleshoot network related issues (Layers 1 through 3).
Notify customers of outage occurrence, status change and trouble recovery and escalate to management.
Receive customer trouble claims for global network and non-network related services (ex: Internet and SI services such as Exchange servers and firewalls) via phone and open electronic TT.
Notify appropriate groups (NOC) within same company or vendors/carriers.
Follow documented maintenance flows to refer to vendor and track repair progress, access routers to determine network status.
Receive electronic text pages from Tokyo remote NOC of network related outages, notify customers, send internal management text pagers of outage status, monitor Trouble Ticket updates by Tokyo NOC and send recovery notification to customers and internal management.
Receive escalations from Tokyo NOC to contact US Local Carriers (Verizon, Level3, MCI, XO, Broadwing, etc.) to escalate poor performance during outage.
Follow documented process to ensure that specific Colocation customer's IT equipment (servers, routers, switches, etc) and processes applications are functioning correctly, take proactive actions to refer troubles to vendors and carriers to repair problems and to make indicated notifications and status follow-up to customers and internal management.
Perform remote hand services at direction of specific Colocation customer in process of maintaining or troubleshooting their equipment.
Monitor NYC Data Center infrastructure (Power, Air Conditioning) and notify Technical Support about service problems, Maintain in-house cross-connects and cable database.
Test and troubleshoot DS1/DS3, and OC3-OC48 data circuits, follow instructions from Day Shift Perform node equipment upgrade and installation under guidance of NTT's headquarters in Tokyo Perform remote hand service at direction of remote Tokyo NOC in process of troubleshooting circuits and node equipment.
Test US carriers to complete, troubleshoot and accept various PDH (T1, E1, DS3) and SONET/SDH (OC3, OC12, OC48, STM-1, STM-4, STM-16) line rates to meet on time due date for new start service dates from provisioning group.
Analyze carrier outage and attend meeting to assess improvement plan.
At net home (Jupiter telecom), Tokyo Japan.
Senior Network Engineer January 2001 to January 2006
Monitored and did troubleshooting of nationwide redundant network with over 30 regional data centers and supporting over one million broadband ISP subscribers.(Including servers and primary VoIP systems).
Configured and maintaind CMTS (cable modem termination system) devices.
Led shift team.
Customer Support Engineer January 1997 to January 2001Equant Japan Co.,Ltd, Tokyo Japan
Installed Cisco routers and UNIX servers.
Did troubleshooting for customers' worldwide network.
Supported desktops and maintainted corporate servers (Windows, Novell) and networks.
Bachelor of Science : Electronic Engineering, 1997Tokyo Denki University JapanElectronic Engineering