senior negotiator in debt settlement resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Resourceful Senior Negotiator in debt settlement department with over 7 years of experience total in the industry. Adaptable, organized, reliable employee who enjoys being challenged and who is eager to learn. Determine to increase revenue and provide a high standard of professionalism while doing so.

  • Task Prioritization
  • Active Listening
  • Conflict Resolution
  • Critical Thinking
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Strong Organizational Skills
  • Judgment and Decision Making
  • Honest and Ethical
  • Detail-Oriented
  • Feedback Acceptance
  • Strong ability to learn new tasks and processes quickly
  • Confidentiality and Data Protection
  • Timeline Planning and Management
Senior Negotiator in Debt Settlement, 01/2018 to Current
Dart Container Of MichiganMason, MI,
  • Accepted and processed customer payments and applied toward account balances.
  • Evaluated client situations and recommended optimal products to meet individual needs.
  • Respond to high volume of emails each day, setting up appointments, answering questions and collecting information about specific concerns.
  • Created debt management plans to assist clients in meeting financial goals.
  • Negotiated with creditors on behalf of clients to arrange for payment adjustments and extended structure terms.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers via email and phone conversations.
  • Cultivated productive relationships with business representatives.
  • Contributed to monthly revenue goals by negotiating settlement options for accounts.
  • Handle over 20 debt settlement portfolios and generating over 1,500 deals monthly.
  • Helping management by taking on overflow tasks.
Administrative Assistant, 03/2015 to 01/2018
Happy SiestaRemsen, IA,
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Prepared and prioritized calendars and correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Composed correspondence, reports and meeting notes.
  • Obtained scanned records and uploaded to database.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Oversaw company database and verified accurate updates and proper file management.
  • Provided top quality control, eliminating downtime to maximize revenue.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Tracked project performance data to generate reports and keep management informed of important trends.
Education and Training
High School Diploma: , Expected in 05/2007 to Palm Harbor University High School - Palm Harbor, FL
Additional Information

Experienced in Microsoft Office (Word, Excel and Powerpoint), generating reports for management and aiding in training when needed. Fast learner with the ability to adapt to new systems and processes easily. Organized, task prioritizing, deadline setting and focused. Believes strongly in upholding company policies and standards while delivering a high degree of respect and professionalism.

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Resume Overview

School Attended

  • Palm Harbor University High School

Job Titles Held:

  • Senior Negotiator in Debt Settlement
  • Administrative Assistant


  • High School Diploma

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