Experienced customer service manager that enjoys a challenging atmosphere, where I can utilized my great ability for serving others and leading.
Tour guide for tourist as they enter the property on their day passes they purchase on the cruise ship. Set guest up with lunch opinions and special activates offered by the hotel. Make sure they know what dos and don't of their packages and their return time to their cruise ships.
Greeted each customer with friendly eye contact
Stocked bar with beer, wine, liquor, and related supplies
Took food orders and relayed orders to kitchens or serving counters
Cleared and re-set tables at conclusion of each guest meal
Collected meal tickets or cash for meals from visitors
Provided excellent customer service
Served wine, and bottled or draft beer
Shopped for and ordered food and kitchen supplies and equipment
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Verified amount of cash in the cash drawer against the day's receipts.
Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.
Sold financial products including stocks, bonds and mutual funds.
Maintained friendly and professional client interactions at all times.
Explained and documented for clients the types of services to be provided, and the responsibilities to be taken by the personal financial advisor.
Analyzed contract performance for bids, budgets and forecasts.
Maintained up-to-date account distribution information.
Organized and attended meetings, including compiling all documents and reports ahead of time.
Filed paperwork and organized computer-based information.
Maintained appropriate filing of personal and professional documentation.
Managed and reviewed filing and office systems.
Translated business needs and priorities into actionable logistics strategies.
Gathered, logged and monitored all shipping data.
Monitored the workshop work flow for  employees.
Reviewed and analyzed data from companies in non-competing industries to amass strategic insight.
Communicated with dispatchers, warehouses and customers regarding outgoing orders.
Prioritized order security, accuracy and on-time pickup and delivery.
Coached  other employees and assisted with quarterly performance reviews.
Received all imported goods and checked product condition and count.
Oversaw return and exchange processes from customer to supplier.
Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements.
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